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Tourist
Posts: 2

come richiedere un reso dal sito

buongiorno

vorrei sapere come inviare tramite email una richiesta di reso RMA  di un accessorio che ho preso sullo shop del sito.

quando vado in assistenza clienti  compilo correttamente tutto il form, ma quando clicco su contattaci mi dice che la chat non è disponibile per me.

grazie.

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GoPro
Posts: 7,489

Re: come richiedere un reso dal sito

Hello @toughlight82. When contacting our Support Team through https://gopro.com/help/ContactUs, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please try to manually enter the details on the form; do not copy-paste the info.

 

Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.

 

If having trouble connecting to our Chat Support team. You may try changing the location and language to "US, English" on the webpage (upper-right portion of the page).

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Tourist
Posts: 2

Re: come richiedere un reso dal sito

grazie

purtroppo niente da fare. ho provato di tutto. non si riesce a mettersi in contatto con gopro

mi esce il messaggio:  Chat is currently unavailable for you.

non riesco  a fare  richiesta di reso 

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GoPro
Posts: 13,118

Re: come richiedere un reso dal sito

Hello, @toughlight82. Make sure that you contact Support within the hours of operation specified in the contact page. If you get an error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser. You may also change the location to the US (if not yet) to get connected. 

 

If you choose to request a callback, you will be given a case number. If you do not receive a call in a few minutes' time, please provide us the case number so we can use it to follow up with Support. Thanks!