05-05-2018 08:14 AM
So i just got a karma grip and a hero 6 and i keep on getting a messaging telling me to update. I go online to follow the instructions, i download Quik and the instructions tell me all i have to do its plug it in turn it on and open the app. Well none of that works, when my karma grip is turned off and plugged in i cant turn it on. when its on and i plug it in and i open the app it only registers the hero 6 and connects to that. Ive tried connecting the grip without the GoPro in it but nothing happens. i find this to be extremely frustrating so any help would be a blessing.
05-08-2018 05:27 PM
I am really sorry for any troubles caused. If the Karma Grip is not recognized on your Windows computer, please refer to this article on how to manually install Karma grip drivers.
In addition to this, please make sure that the camera is up to date.
Should you need further assistance, please contact our Support Team via phone or chat. https://gopro.com/help/ContactUs