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Tourist
Posts: 2

broken case hero5 black

[ Edited ]

Hi there,

Bought my Gopro 5 black last december during holiday, now the housing/case of my GoPro 5 black is broken.

What can I do or where can I go to get it fixed or replaced? 

 

It's the part where it holds the screw? when u place it on a mount.. there are two rings on the case, one of them broke off. 

 

Thanks in advance

GoPro
Posts: 3,924

Re: broken case hero5 black

Hi @verololoo,

 

If you get in touch with our Support Team directly they should be able to help!

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

Tourist
Posts: 2

Re: broken case hero5 black

[ Edited ]

Hi Ryan,

 

Thanks for ur reply.. sadly it keeps saying ' chat is currently unavailable for you'.. when I try to start a chat. 

Also calling is not an option for me. 

 

Is there any way I can send an e-mail or anything else that u know of? 

 

TIA & kind regards, Vero 

 

GoPro
Posts: 11,993

Re: broken case hero5 black

Hi @verololoo

 

Please refer to the opening hours listed on https://gopro.com/help/ContactUs.

 

It will be best to call or chat Support Team on this matter. They will be gathering additional information regarding what happened and provide you with the best solution.

 

 

Thanks!

EJ