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Posts: 2

broken case hero5 black

[ Edited ]

Hi there,

Bought my Gopro 5 black last december during holiday, now the housing/case of my GoPro 5 black is broken.

What can I do or where can I go to get it fixed or replaced? 


It's the part where it holds the screw? when u place it on a mount.. there are two rings on the case, one of them broke off. 


Thanks in advance

Posts: 3,924

Re: broken case hero5 black

Hi @verololoo,


If you get in touch with our Support Team directly they should be able to help!




Posts: 2

Re: broken case hero5 black

[ Edited ]

Hi Ryan,


Thanks for ur reply.. sadly it keeps saying ' chat is currently unavailable for you'.. when I try to start a chat. 

Also calling is not an option for me. 


Is there any way I can send an e-mail or anything else that u know of? 


TIA & kind regards, Vero 


Posts: 11,993

Re: broken case hero5 black

Hi @verololoo


Please refer to the opening hours listed on


It will be best to call or chat Support Team on this matter. They will be gathering additional information regarding what happened and provide you with the best solution.