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Tourist
Posts: 2

battery not charging completely

[ New ]

Hero8 black battery not charging completely which I just bought! after yellow light goes off it says %85. I did not use it before its brand new!

 

I just need assistance.

 

Thank you 

 

 

gopro batter issue.jpg

Accepted Solutions
Tourist
Posts: 2

Re: battery not charging completely

[ New ]
Ty for your reply,
I have tried before but the battery has the same issue. After I called support they offered me a new battery. Now I’m satisfied.

Thank you

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GoPro
Posts: 27,099

Re: battery not charging completely

[ New ]

Hi @fex3544

 

Please see if resetting the camera will help.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

 

Thanks!
Ej

Tourist
Posts: 2

Re: battery not charging completely

[ New ]
Ty for your reply,
I have tried before but the battery has the same issue. After I called support they offered me a new battery. Now I’m satisfied.

Thank you
GoPro
Posts: 6,097

Re: battery not charging completely

[ New ]

Glad to know that @fex3544