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Tourist
Posts: 1

attach the Max Lens Mod to my Hero9.

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I cannot attach the Max Lens Mod to my Hero9.

I've read that it can be difficult and so you should just apply extra pressure. I tried that and also pushing the lens toward the body while rotating but it just isn't going on.

I would like to exchange the mod I have for a new one.

How can we proceed?

 

Thanks;

Jeff

GoPro
Posts: 18,700

Re: attach the Max Lens Mod to my Hero9.

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Hello, @katiab612. Our Support team will be able to advise you of the next steps. To proceed, please submit a contact request through https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 


If chat does not work, you may submit a callback request. If you get the Captcha error or any error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser. 

Hiker
Posts: 23

Re: attach the Max Lens Mod to my Hero9.

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