Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
Reply
Hiker
Posts: 14

Re: Wrong SD card recieved

[ New ]

I have now option for chat but nothing is happening :(

Screen Shot 2021-02-17 at 10.17.42.png
Hiker
Posts: 14

Re: Wrong SD card recieved

[ New ]
Could not load content for https://gp.secure.force.com/javascript/1605126155000/sfdc/source/NetworkTracking.js.map: HTTP error: status code 503, net::ERR_HTTP_RESPONSE_CODE_FAILURE
GoPro
Posts: 26,108

Re: Wrong SD card recieved

[ New ]

Hi @graypike08187

 

We see the request logged in the queue.

Support will be reaching out to you soon.

Please keep your lines open and make sure that there are no settings on your phone that would prevent it from receiving calls especially from unknown or toll-free numbers.

 

Thanks!

Ej

Hiker
Posts: 14

Re: Wrong SD card recieved

[ New ]

Ok thnx for support

Hiker
Posts: 14

Re: Wrong SD card recieved

[ New ]
Still no call, no chat, no response? It's been awhile.. :(
GoPro
Posts: 26,108

Re: Wrong SD card recieved

[ New ]

Hi @graypike08187

 

Based on the records, Support has tried to reach out a couple of times but was not able to get through.

Please try logging a new request or initiate a chat session.

Make sure that there are no settings on your phone that would prevent it from receiving calls especially from unknown or toll-free numbers. 

 

Take note of their hours of operation:

Monday to Friday 9:00 AM to 6:00 PM

Saturday to Sunday No Hours

(GMT+01:00) Central European Standard Time (Europe/Paris)

 

Thanks!

Ej

Hiker
Posts: 14

Re: Wrong SD card recieved

[ New ]

Ok, I will try again on monday. I didn't receive any call, and I don't have blocked phone, so it should work..

Hiker
Posts: 14

Re: Wrong SD card recieved

[ New ]

Come on guys, this is starting to be very annoying. I can't get support???

 

So I've paid for 64GB and recieved 32GB SD Card! I would love to solve this issue! I didn't recieve any call for last couple of weeks. Phone is not blocking any calls at all..

 

Could you please contact me somehow beacuse chat is not working on your website, support is terrible. You can contact me via email and we can solve this. You should send me 64 as I ordered.