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Hiker
Posts: 14

Re: Wrong SD card recieved

[ New ]

I tried, but it's always 'closed'

Screen Shot 2021-02-15 at 17.24.53.png
GoPro
Posts: 19,195

Re: Wrong SD card recieved

[ New ]

Which location are you from? If in the US, Support is currently within operating hours. 

Hiker
Posts: 14

Re: Wrong SD card recieved

[ New ]
Croatia. It says

Customer Support is currently closed. Please check back during regular business hours. Please check our support hub or help articles for immediate assistance

Never had chance to get 'Chat' option.
GoPro
Posts: 26,108

Re: Wrong SD card recieved

[ New ]

Hi @graypike08187

 

Would you mind logging a call back request instead?

Please take note of the case number so we can follow up with the team.

 

Thanks!

Ej

Hiker
Posts: 14

Re: Wrong SD card recieved

[ New ]

Sure. But where can I find that? Could you reach me? I can give my phone number

GoPro
Posts: 19,195

Re: Wrong SD card recieved

[ New ]

Hello, @graypike08187. There seemed to be an issue with the contact page but it has already been fixed. Please try contacting Support again at https://gopro.com/help/ContactUs . Let us know if you encounter any other issues. Thanks!

Hiker
Posts: 14

Re: Wrong SD card recieved

[ New ]

I see updated hours. I will try to contact tomorrow. Thnx for help. Anyway, it's really slow to login to support page, just a thing to check also. 

GoPro
Posts: 19,195

Re: Wrong SD card recieved

[ New ]

We appreciate the feedback. We will share it with the team in charge. Thanks, @graypike08187.