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Hiker
Posts: 14

Wrong SD card recieved

[ New ]

I ordered 64GB recieved 32GB, is there a way to get ordered SD Card? Anyone have experience with this issue?

GoPro
Posts: 13,009

Re: Wrong SD card recieved

[ New ]

@graypike08187, when you get a chance, please reach out to GoPro customer support at gopro.com/help/ContactUs so we can assist you further.

Hiker
Posts: 14

Re: Wrong SD card recieved

[ New ]

I did. Thnx :)

GoPro
Posts: 13,009

Re: Wrong SD card recieved

[ New ]

@graypike08187, let us know if anything else comes up.

Hiker
Posts: 14

Re: Wrong SD card recieved

[ New ]

Hi, no reply yet. Do I need to wait little bit longer? Or is there any phone number or live chat? @aenriquez 

GoPro
Posts: 18,816

Re: Wrong SD card recieved

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Hello, @graypike08187. Have you been able to submit a callback request or initiate a chat conversation with Support?  We used the email address on your Hub profile but we are unable to pull up any contact request. Is there a case number that we can use as a reference? Thanks!

Hiker
Posts: 14

Re: Wrong SD card recieved

[ New ]

Here is reciept. Can this help?

GoPro
Posts: 18,816

Re: Wrong SD card recieved

[ New ]

Sorry, the receipt will not help here in the Hub. We have removed it for security purposes. Our Support team will be able to help you with the next steps. If you haven't yet, please submit a contact request through https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request.