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Tourist
Posts: 2
Accepted Solution

Wireless remote

Hi good day.

 

I am having some issue in my remote, the last time I used it was in the swimming pool and when I am about to used it again I charged it and to my surprised it is still charging and when I removed it to the charging and opened it, it says low battery. I cannot use it in my other travel.

 

Hope to hear from you.

 


Thank you.


Accepted Solutions
GoPro
Posts: 8,509

Re: Wireless remote

 

Hi @jokomucho

 

See if resetting the remote will correct the issue. Press and hold the Power/Mode button on the remote for about 8 to 10 seconds. 

 

If it's still the same,try using a different USB port on the computer to charge the remote.  If possible, use a USB port on the back of the computer since those are typically more reliable than other USB ports.  You can also try using a USB wall charger that outputs 5V and 1A if one is available.  Please verify that the Wall Charge is 5V 1A or less.  Anything else does have the possibility of damaging the remote. 

The remote should reach a full charge in 4 hours if using the computer and 2 hours if using the wall charger.  

When charging is complete it's important to ensure that you disconnect the remote from the charging source.

Note: if the contact points on the remote are dirty, it can disrupt the connection and inhibit the remote's ability to charge.  Be sure that those contact points are free of dirt and debris.  Use a cotton swab with rubbing alcohol or a toothpick to clean the metal contacts on the bottom of the remote as a troubleshooting step.

This should clear things up for you.  Please let me know how it goes.

 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 8,509

Re: Wireless remote

 

Hi @jokomucho

 

See if resetting the remote will correct the issue. Press and hold the Power/Mode button on the remote for about 8 to 10 seconds. 

 

If it's still the same,try using a different USB port on the computer to charge the remote.  If possible, use a USB port on the back of the computer since those are typically more reliable than other USB ports.  You can also try using a USB wall charger that outputs 5V and 1A if one is available.  Please verify that the Wall Charge is 5V 1A or less.  Anything else does have the possibility of damaging the remote. 

The remote should reach a full charge in 4 hours if using the computer and 2 hours if using the wall charger.  

When charging is complete it's important to ensure that you disconnect the remote from the charging source.

Note: if the contact points on the remote are dirty, it can disrupt the connection and inhibit the remote's ability to charge.  Be sure that those contact points are free of dirt and debris.  Use a cotton swab with rubbing alcohol or a toothpick to clean the metal contacts on the bottom of the remote as a troubleshooting step.

This should clear things up for you.  Please let me know how it goes.

 

 

Thanks!

Ej

Tourist
Posts: 2

Re: Wireless remote

Thanks Ej, maybe the contact points are dirty.
Really big help!
Highlighted
GoPro
Posts: 8,509

Re: Wireless remote

 

Sure @jokomucho

 

Feel free to post back if something comes up.

 

Regards,

Ej