Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
%3CLINGO-SUB%20id%3D%22lingo-sub-29199%22%20slang%3D%22en-US%22%3EWill%20GoPro%20cover%20the%20warranty%20for%20a%20lost%20camera%20due%20to%20a%20faulty%20mount%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-29199%22%20slang%3D%22en-US%22%3E%3CP%3EMy%2014%20year%20old%20son%20has%20saved%20all%20his%20pocket%20money%20to%20buy%20a%20GoPro%205%20Black.%20Today%20while%20jumping%20into%20the%20water%20in%20the%20surf%20the%20mount%20broke%20and%20the%20GoPro%20was%20lost%20in%20the%20surf%20!!.%20I%20have%20used%20GoPros%20now%20for%20at%20least%205%20years%20and%20put%20them%20under%20a%20lot%20more%20stress%20than%20this%20situation.%20This%20would%20not%20have%20happened%20if%20the%20mount%20had%20not%20failed.%20Needless%20to%20say%20my%20son%20is%20devistated%20and%20I%20feel%20GoPro%20should%20cover%20the%20cost%20of%20a%20new%20camera.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-29297%22%20slang%3D%22en-US%22%3ERe%3A%20Will%20GoPro%20cover%20the%20warranty%20for%20a%20lost%20camera%20due%20to%20a%20faulty%20mount%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-29297%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F17370%22%20target%3D%22_blank%22%3E%40redsurf05463%3C%2FA%3E%20-%20Each%20case%20if%20a%20little%20different%2C%20but%20if%20you%20contact%20our%20Support%20team%2C%20they'll%20let%20you%20know%20what%20the%20options%20are.%20The%20Support%20team%20can%20be%20reached%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-30154%22%20slang%3D%22en-US%22%3ERe%3A%20Will%20GoPro%20cover%20the%20warranty%20for%20a%20lost%20camera%20due%20to%20a%20faulty%20mount%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-30154%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F17370%22%20target%3D%22_blank%22%3E%40redsurf05463%3C%2FA%3E%3C%2FP%3E%3CP%3EIt's%20a%20real%20bummer%20that%20your%20son%20lost%20his%20camera%2C%20but%20by%20looking%20at%20the%20picture%20you%20posted%20it%20looks%20like%20there%20was%20impact%20with%20something%20that%20also%20caused%20quite%20a%20bit%20of%20abrasion%20and%20deep%20scratches.%26nbsp%3B%20The%20mounts%20are%20meant%20to%20break%20under%20stress%20as%20to%20avoid%20personal%20injury.%20They%20are%20sturdy%2C%20but%20there%20seems%20to%20have%20been%20more%20than%20just%20jumping%20into%20the%20water%20that%20caused%20this.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 1
Accepted Solution

Will GoPro cover the warranty for a lost camera due to a faulty mount?

My 14 year old son has saved all his pocket money to buy a GoPro 5 Black. Today while jumping into the water in the surf the mount broke and the GoPro was lost in the surf !!. I have used GoPros now for at least 5 years and put them under a lot more stress than this situation. This would not have happened if the mount had not failed. Needless to say my son is devistated and I feel GoPro should cover the cost of a new camera.

IMG_5126.JPG

Accepted Solutions
GoPro Community Manager
Posts: 5,861

Re: Will GoPro cover the warranty for a lost camera due to a faulty mount?

@redsurf05463 - Each case if a little different, but if you contact our Support team, they'll let you know what the options are. The Support team can be reached at https://gopro.com/help/PKBContactus.

 

Thanks,

Jeff

View solution in original post

Explorer
Posts: 12,070

Re: Will GoPro cover the warranty for a lost camera due to a faulty mount?

@redsurf05463

It's a real bummer that your son lost his camera, but by looking at the picture you posted it looks like there was impact with something that also caused quite a bit of abrasion and deep scratches.  The mounts are meant to break under stress as to avoid personal injury. They are sturdy, but there seems to have been more than just jumping into the water that caused this.

View solution in original post


All Replies
GoPro Community Manager
Posts: 5,861

Re: Will GoPro cover the warranty for a lost camera due to a faulty mount?

@redsurf05463 - Each case if a little different, but if you contact our Support team, they'll let you know what the options are. The Support team can be reached at https://gopro.com/help/PKBContactus.

 

Thanks,

Jeff

Explorer
Posts: 12,070

Re: Will GoPro cover the warranty for a lost camera due to a faulty mount?

@redsurf05463

It's a real bummer that your son lost his camera, but by looking at the picture you posted it looks like there was impact with something that also caused quite a bit of abrasion and deep scratches.  The mounts are meant to break under stress as to avoid personal injury. They are sturdy, but there seems to have been more than just jumping into the water that caused this.