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09-07-2016 05:15 AM
Re: Wifi BacPac update/registration issue
[ New ]Hi Guys,
Not sure if I'm in the right place to post this, but, I'm experiencing exactly these issues with my recently purchased bacpac in Australia. None of the 'workarounds' have helped I still cannot update the firmware.
Do you have a permanent fix for this problem yet? Or, at the very least an interim solution?
Thanks in advance,
Steve

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09-13-2016 02:32 AM
Re: Wifi BacPac update/registration issue
[ New ]Hi,
Please help, i have the same problem
=> Workaround presented doesn't work
=> GoPro Hero2 (up to date) + WiFi BacPac + Remote
=> GoProStudioPC-2.5.6.509 - Windows 8.1
I can connect my BacPac WiFi
I can change WiFi name / paswword
BUT I can't upgrade because "Register" doesn't works and no update button appear!
=> Where is GoPro support?
=> Just make the "Register link" works again!
=> https://gopro.com/products/registration?product=1&serial=WIFIB0612xxxxxx
Why will i buy a new GoPro camera if upgrade issues are not corrected?
=> unbelievable : An upgrade exist et no way to apply it!
Gerard

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09-13-2016 03:13 AM
Re: Wifi BacPac update/registration issue
[ New ]Hi Gerard,
I have just been through this exact same thing. Minus the remote.
I have had a response from the GOPRO support which has enabled me to update the firmware of the BACPAC succesfully. They are not 100% clear in the instruction, at least for my case.
Follow this, I have added some points which they have left out in {}
Install "GoProStudioPC-2.5.6.509" which you seem to have already;
- Open the GoPro Studio program. (Do not update if prompted to!)
- Connect the Wi-Fi BacPac to your computer.
- Enter the Help menu and select "Device Window"
- When the screen prompts you to register the Wi-Fi BacPac, do not select the button to do this.
- Instead, you will now press power button on the Wi-Fi Bac-Pac{Press power for few seconds untill the BACPAC power is turned off} and the Update button should activate after a few moments. {The register button is removed, and the update button takes it's place}
- Let the Wi-Fi BacPac update, and then you can change the name and password on the same screen Device window to then pair to the GoPro app.{The BACPAC will power on during, and once complete stay powered on, my settings remained intact, I did not have to change anything further}
This process still does not allow registartion, but at least the firmware can be updated so things work.
Hope this helps,
Steve.

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10-19-2016 05:20 PM
Re: Wifi BacPac update/registration issue
[ New ]I cant register my wifi bacpac so that also means I cant register my remote. I cant use any of the items I just bought.
HELP

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02-03-2017 07:54 AM
Re: Wifi BacPac update/registration issue
[ New ]I have tried steps listed and the update still will not run.
Any updates on this or something new I need to try?
Thanks!

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02-08-2017 02:58 AM
Re: Wifi BacPac update/registration issue
[ New ]Did you get any help for this issue?
All the best
Sweetbluff
@Anonymous wrote:Hi,
Just bought a Wifi BacPac+Remote on sale at my local camera store here i Norway.
It is packed with a note that says it needs to be updated before use. So I followed update instructions on your support pages and installed GoPro Studio from the supplied link. Everything goes smooth, devices show up in the Device Window. BUT, before I am allowed to update the Wifi BacPac, it needs to be registered. When I click the register button i am sent to a GoPro website that no longer exist and get a standard webpage 404 Error.
(FYI, my GoPro HD Hero2 is successfully updated).
Is there any way you can manually register my Wifi BacPac so I can get on with updating it? Can you manually link the serial number (see attached picture) to my GoPro username? If there is no fast solution to this I will need to return it to the store for refund ASAP.
Thanks in advance for any input!
Best Regards
Christoffer Steinsvåg

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02-08-2017 05:22 AM
Re: Wifi BacPac update/registration issue
[ New ]Once I installed the older version GoPro Studio it took a while and after a lot of trial and error I did get it updated.
I had to keep trying different USB ports on my laptop as well powering it off and on and it finally worked when I plugged it into my laptop docking station.
Once I got updated it synced to my phone with no issues and works great!

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02-08-2017 01:25 PM
Re: Wifi BacPac update/registration issue
[ New ]Mine was returned. I do not have time for that kind of user hostile products ;)