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Tourist
Posts: 1

Wie kann ich ein Ersatzteil erhalten?

Hallo liebes GoPro Team,

 

ich habe mir im Februar 2019 eine GoPro Hero 7 Black gekauft. Ich bin auch super zufrieden mit dem Gerät.

Nun hat sich bei mir aus unnachvollziehbaren Gründen eine Aufnahmenase der Rahmenhalterung gelöst. Ich verwende die GoPro nur mit Original Zubehör. Ich hatte die GoPro vor zwei Wochen bei einem Event mit und permanent an dem Handgriff des 3-way dran.

 

Was ist kaputt?
https://de.shop.gopro.com/EMEA/accessories-2/the-frame/AAFRM-001.html

Wo war es dran?

https://de.shop.gopro.com/EMEA/mounts/3-way/AFAEM-001.html

 

Ich muss dazu sagen, dass ich die GoPro und das Zubehör entgegen ihrer eigentlichen Verwendung als Action verwende, d.h. es gab definitiv keine zu starke dynamische oder statische Belastung auf den Frame.

 

Über eine positive Rückantwort und eine Abwicklung über die Garantie wäre ich Ihnen sehr verbunden.

Beste Grüße

20190517_105050.jpg
GoPro
Posts: 1,912

Re: Wie kann ich ein Ersatzteil erhalten?

Hi @stoutvista08584,

Sorry to hear about what happened. We'll be glad to look into options on how we can help to get you up and running again. Please let our Support team know so they can assist you on the next steps. Ensure to have your camera, photo of the broken part, and the proof of purchase ready for any information that they may need. You can reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann