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Tourist
Posts: 2

Why can't you ship batteries to my destination?

In two weeks I'm going to film my first footage with my GoPro, and one battery isn't going to be enough. However, I just found out you can't ship them to my destination, unless I buy another GoPro. I don't want to get off-brand batteries either. Mainly because I want them to be the real deal, but also because I think I read something about the new software update making third party batteries not work(?). Anyways, this sucks. It's going to be cold, and I am going to film alot, so I'm really bummed out. 

Explorer
Posts: 12,094

Re: Why can't you ship batteries to my destination?

Sorry you're having issues. Just to clarify, this is a member to member support site, not the GoPro Support Team. We can't help with Sales, Shipping, or Returns/Exchanges. TO reach the Support Team, you will want to contact them here https://gopro.com/help/ContactUs

If GoPro is having issues with post getting the battery shipped to you, you might want to try amazon. I agree, using OEM GoPro batteries is the best and safest decision. They should be available on Amazon in your area.