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Tourist
Posts: 4

Why can't I order dual charger and spare battery for GoPro 9

[ New ]

I saw it is available but it is saying that because IATA regulations. However, I live in Singapore and it ships out from Singapore. 

 

I am trying to contact their customer service but seem I can't reach them.

 

GoPro
Posts: 20,783

Re: Why can't I order dual charger and spare battery for GoPro 9

[ New ]

Hello, @pailint00. Dual battery chargers or batteries alone cannot be purchased without a device that would use them such as the camera. This is due to the shipment restriction/ IATA regulation. 

Tourist
Posts: 4

Re: Why can't I order dual charger and spare battery for GoPro 9

[ New ]

but IATA regulations should not apply for my location because you ship out from Singapore and I live in Singapore. When I bought my GoPro set, it is not available. So how could I do that?????? 

 

My order number is MU-00603013. 

 

Moreover, I haven't recieved SanDisk Extreme 32GB yet!

 

GoPro
Posts: 29,641

Re: Why can't I order dual charger and spare battery for GoPro 9

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Hi @pailint00

 

We have checked the order and see that an SD card was included.
Please check the box or the case. The SD card comes in a loose plastic envelope so it may have moved around inside the package while in transit. Others even found their SD card inserted in the bottom flap of the box.


Let us know what you find.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 4

Re: Why can't I order dual charger and spare battery for GoPro 9

[ New ]

Hi, thank you for your reply.

 

I am sure that it is not in the box because when I placed the order, it said the card runs out and will ship it to me separately within 2-3 days. So, so far I haven't received it yet. 

 

You can recheck your stock.

 

Best Regards,

Pailin T.

GoPro
Posts: 29,641

Re: Why can't I order dual charger and spare battery for GoPro 9

[ New ]

Hi @pailint00

 

it will be best to reach out to Support to follow up on your order.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 4

Re: Why can't I order dual charger and spare battery for GoPro 9

[ New ]
Thank you for your reply again. I sent them email but no reply yet. Also trying to contact customer service but it seems doesnt work. Also, arrange the schedule to call me back but no answer. So, I dont know what I should do next.

Best Regards,
Pailin.
GoPro
Posts: 29,641

Re: Why can't I order dual charger and spare battery for GoPro 9

[ New ]

Hi @pailint00

 

We see your call back request in the queue.

Someone from Support will be reaching out to you soon.

Our team is currently working through a volume of contacts, response time may be longer than usual. We appreciate your understanding.

Thanks!

Ej