Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
Reply
Highlighted
Tourist
Posts: 4
Accepted Solution

Where can I purchase genuine hero 5 session screen protectors?

I cannot find any in the GoPro>Shop under accessories or cameras. There are lots of aftermarket/off-brand options but I'd like to compare the cost of OEM replacement parts.


Accepted Solutions
Highlighted
GoPro
Posts: 3,924

Re: Where can I purchase genuine hero 5 session screen protectors?

Hey @garyl307,

 

If that ball joint is new it will take a bit of breaking in. The one that I have now works great after some breaking in!

 

If it is too hard to turn and you continue to have breaking issues you will definitely want to get in touch with our Support Team and see what they can do.

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

View solution in original post


All Replies
Highlighted
GoPro Community Manager
Posts: 7,039

Re: Where can I purchase genuine hero 5 session screen protectors?

@garyl307 - We don't make screen protectors for the Session cameras. We do sell a lens replacement kit though. You can find that at https://shop.gopro.com/accessories-2/lens-replacement-kit-hero5-session/AMLRK-001.html.

 

Jeff

Highlighted
Tourist
Posts: 4

Re: Where can I purchase genuine hero 5 session screen protectors?

Jeff,

 

Thanks! It appears the after/off-brand market calls them something else. Anyway, while I have your ear, is the "Low Profile Helmet Swivel Mount for Hero Session Cameras" supposed to be so hard to turn. I've even applied some 3-In-One oil to the ball joint and it's so hard to turn that I would worry about ripping from my helmet. Struggling to swivel it is how I cracked the lens. I also twisted the camera cage so that it will not latch. I get that you don't want the swivel to be so loose that the camera position changes due to vibration, wind, etc. But I had to use a folded shop towel to hold the base because it hurt my hand trying to swivel it. Any chance the one I got is defective??

 

Highlighted
GoPro
Posts: 3,924

Re: Where can I purchase genuine hero 5 session screen protectors?

Hey @garyl307,

 

If that ball joint is new it will take a bit of breaking in. The one that I have now works great after some breaking in!

 

If it is too hard to turn and you continue to have breaking issues you will definitely want to get in touch with our Support Team and see what they can do.

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

Highlighted
Tourist
Posts: 4

Re: Where can I purchase genuine hero 5 session screen protectors?