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Tourist
Posts: 2

Weekend special + Daytripper – Rucksack ?

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Hallo zusammen,

 

ich habe heute Morgen (also vor dem Ende des Weekend specials um 18:00 Uhr) eine GoPro über den shopping link mit Weekend special bestellt und noch verschiedenes Zubehör hinzugefügt. Unter meinen Bestellinformationen wird der Daytripper Rucksack des Weekend Specials nicht angezeigt. Ist das normal, oder bedeutet das, dass er nicht mitgeliefert wurde?

Und falls das so wäre, warum wird man nicht gewarnt, dass kein Rucksack hinzugefügt wurde, obwohl die Aktion noch lief?

 

Viele Grüße


Accepted Solutions
GoPro
Posts: 21,087

Re: Weekend special + Daytripper – Rucksack ?

[ New ]

Hello, @nicolas040. In this case, it would be best to get in touch with our Support Team so they can help sort the matter. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. Be sure to put in your best contact number. 

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GoPro
Posts: 30,862

Re: Weekend special + Daytripper – Rucksack ?

[ New ]

Hi @nicolas040

 

We were able to check the order and see that it was placed after the promotion ended.

 

Thanks!

Ej

Tourist
Posts: 2

Re: Weekend special + Daytripper – Rucksack ?

[ New ]

Hi @aragon1006 

 

thank you for your reply, but you checked wrong. I ordered from germany and the disclaimer (see attached) tells that the special was valid until Monday, 12th. of April, 5:59 pm (17:59 MEZ). And my order was registered at 11 am (11:00 MEZ) the same day.

 

So what do we do now?

 

Kind regards

weekend special 2.jpg
GoPro
Posts: 21,087

Re: Weekend special + Daytripper – Rucksack ?

[ New ]

Hello, @nicolas040. In this case, it would be best to get in touch with our Support Team so they can help sort the matter. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. Be sure to put in your best contact number.