Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
Reply
Sightseer
Posts: 1

Waterproof voice activated remote not charging or switching on.

Hi!,

Purchased a remo on 11th Jan 2018 and it was not charging or getting connected to the lap top. So gave back to the dealer & received a replacement on 17th Jan 2018. Still the replaced remo is not charging or getting connected to laptop. When I plug it in for charging, initially I get two red blinks on the battery indicator but after that nothing works.

Explorer
Posts: 11,738

Re: Waterproof voice activated remote not charging or switching on.

You should utilize a wall charger for the initial charging. Leave it connected overnight. If in the morning it still has not charged, you will either need to get another replacement or just a refund. There seems to have been a bad batch that got sent out as a few others have mentioned this problem as well.
Tourist
Posts: 17

Re: Waterproof voice activated remote not charging or switching on.

Forums like this will always te
Tourist
Posts: 17

Re: Waterproof voice activated remote not charging or switching on.

How I wish this forum allowed editing or deletion of posts. Apologies for the half-typed post!

 

danielr15, forums will always tend to exaggerate the number of users with problems, but the use of "a few others" is a bit borderline in this case. I got bored after counting 20 different users on this forum all reporting the exact same problem, all in a matter of a "few" weeks and many of them have tried 2,3 or 4 different Remo's without finding a working one.

 

You will not doubt counter that it's still a low number and I will agree with you.

 

Regards

 

 

 

 

Sightseer
Posts: 1

Re: Waterproof voice activated remote not charging or switching on.

I am on to my 2nd Remo now - same result, it won't charge.  Why are GoPro not recalling the bad batch off the shelves and replacing them with devices that work.

Tourist
Posts: 8

Re: Waterproof voice activated remote not charging or switching on.

Count me in also. Mine just arrived today and I have tried charging it with Apple iPad, iPhone charger and my Macbook Pro USB-C charger and nothing happens. I can see a red light for a brief moment and then nothing. What a weak product GoPro has made! They should be ashamed for not having better quality check on their products with such a high price tag....this is not helping with their customer sactifaction!

 

After doing a search for this problem I realize that this is not just a few Remo's which has this problem but it seems to be a BIG issue for a lot of customers. GoPro needs to address this an a.s.a.p. but I guess they are in deeper trouble and doesn't care about this issue! Had I known this before I bought this product I would probably not have ordered it!

 

https://www.google.com/search?q=gopro+remo+charge+site:community.gopro.com&client=safari&rls=en&sa=X...

 

Sightseer
Posts: 4

Re: Waterproof voice activated remote not charging or switching on.

[ Edited ]