Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Warranty assistance

I have gopro5 brought here in philipines less than 1 yr. My child drop it in the pool withouth wpc and after a day i notice that the lcd or the screen starting to blinking while im using then after awhile the screen became black totaly black how i can claim for the warranty?
Thanks.
Chris
Ph

Accepted Solutions
Highlighted
GoPro
Posts: 159

Re: Warranty assistance

Hi @sweetstoke40211,

I am sorry to hear about your camera. Regarding the warranty coverage, please know that water damage is not usually covered by manufacturing warranty due to sealing issue. However, it would be best to contact the Customer Support Team : https://gopro.com/help/ContactUs

If you are unable to contact the team via phone; you may initiate a chat session: https://gopro.com/help/SC_GPC_PreLiveAgentFormPage

I hope this helps.

V.

View solution in original post


All Replies
Highlighted
GoPro
Posts: 5,842

Re: Warranty assistance

 

Hi @sweetstoke40211,

 

Please contact our customer support team via phone or chat.

Here's the link to contact them: https://gopro.com/help/ContactUs

 

 

Regards,

-Jay 

Highlighted
GoPro
Posts: 159

Re: Warranty assistance

Hi @sweetstoke40211,

I am sorry to hear about your camera. Regarding the warranty coverage, please know that water damage is not usually covered by manufacturing warranty due to sealing issue. However, it would be best to contact the Customer Support Team : https://gopro.com/help/ContactUs

If you are unable to contact the team via phone; you may initiate a chat session: https://gopro.com/help/SC_GPC_PreLiveAgentFormPage

I hope this helps.

V.