Unable to turn on wifi remote eventhough it was fully charged

[fastcliff11183]

Unable to turn on wifi remote eventhough it was fully charged. But when it is connected to charging cable, it automatically turn on.

I suspected maybe the battery is low. Hence I charged it but it still dies, won't turn on when disconnected to power.

Please help.

[graytree76514]

Hi @fastcliff11183, 

Please try to contact GoPro Customer Support they might be able to help. 

https://gopro.com/help/ContactUs

Regards,

-Jay