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Hiker
Posts: 8

Tripod in 3 way grip

[ New ]

I used it 2 to 3 times and then it got stuck and won't come off anymore.  Any way to get it off?

GoPro
Posts: 20,816

Re: Tripod in 3 way grip

[ New ]

Hello, @thatguydai. We'd like to gather more details about this. Which part is getting stuck? Will you be able to share a video or clip showing the issue? 

 

For more direct assistance, connect with our Support team at https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.

Hiker
Posts: 8

Re: Tripod in 3 way grip

[ New ]

The tripod portion doesn't unscrew off in order for me to re-insert it back in the handle grip.  And I'm unable to attach a video of it.

  

Thank you.

Hiker
Posts: 8

Re: Tripod in 3 way grip stuck

[ New ]

GoPro
Posts: 20,816

Re: Tripod in 3 way grip stuck

[ New ]

Thank you for the video, @thatguydai. If you haven't yet, see if wiggling that stuck portion while the mount is in water will help. See if this lessens the friction that's keeping the part stuck. You may also use oil or any lubricant that does not damage plastic parts. If the issue persists, let our Support team know so they can look into options for you. 

Hiker
Posts: 8

Re: Tripod in 3 way grip stuck

[ New ]
I thank you for the different options but unfortunately none of it worked. It’s really unfortunate and I don’t know what to do?
Hiker
Posts: 120

Re: Tripod in 3 way grip stuck

[ New ]

I'd try hot water (from the tap) on the outer handle portion (this will expand the plastic) and then twist the tripod.  A little lube such as PlusGas or even Olive Oil on the thread may help too.  Plastic threads can bind together, especially when there are temperature extremes.

Hiker
Posts: 8

Re: Tripod in 3 way grip stuck

[ New ]
Thank you for the advise but unfortunately it didn’t work. It’s tightly screwed.
GoPro
Posts: 15,332

Re: Tripod in 3 way grip stuck

[ New ]

@thatguydai, we want to look at what we can do to extend our help. Let our Support team take a look at what happened. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Hiker
Posts: 10

Re: Tripod in 3 way grip stuck

[ New ]

I have exactly the same problem and it's impossible to contact the support team.

https://community.gopro.com/t5/Mounts-Accessories/Problema-con-el-tr%C3%ADpode-accesorio-3-way-No-de...


What we can do ?

GoPro
Posts: 15,332

Re: Tripod in 3 way grip stuck

[ New ]

@geoffroyb6552, when contacting our Support Team through https://gopro.com/help/ContactUs, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please manually enter the details on the form; do not copy-paste the info.

 

Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that your browser isn't blocking cookies and the pop-up blocker should be disabled. If you run across issues, there are some suggestions provided by a Hub member in this thread that might help.