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Tourist
Posts: 1

Track order but no postal code.

[ New ]

Hello, 

 

I have placed my order and I got an email saying that the order was being processed but since then I have not got any other mail, I have checked the spam folder in my inbox and nothing ! I cannot track my order because it asks me for the postal code, and I am living in Ireland and when I placed the order it did not asked for a postal code.

 

I ordered my stuff last sunday, and it's Wednesday and I have not got any email with more information, and my package should arrive today as promised.


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GoPro Community Manager
Posts: 7,797

Re: Track order but no postal code.

[ New ]

@carlosadrr - Unfortunately, we can't research individual customer's details and post them here on the Support Hub. For order details, the best option is to reach out to our Support team directly at https://gopro.com/help/ContactUs so we can look into your specific order. Thanks.

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All Replies
GoPro Community Manager
Posts: 7,797

Re: Track order but no postal code.

[ New ]

@carlosadrr - Unfortunately, we can't research individual customer's details and post them here on the Support Hub. For order details, the best option is to reach out to our Support team directly at https://gopro.com/help/ContactUs so we can look into your specific order. Thanks.