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Tourist
Posts: 1

The frame caused the damage

Dear GoPro Team,

 

The frame caused the damage the surface of my hero 7 camera.
It can happen when i take out the camera from the frame.

The upper button stucked on the frame and the camera tilted a little bit... the sharp edge of frame gamaged the surfaces of camera.
I think it is an warranty issue because the quality of frame not good enough.
Is it possible to replace my damaged part?

 

I created an "root cause analizis"... i attached the picture about it. 

 

Thanks,

Z

2_The damage_50.jpg
GoPro
Posts: 8,136

Re: The frame caused the damage

Hello @zoltanp6482. If you contact our Support team at https://gopro.com/help/ContactUs, they will be able to help. When you connect with them, please have photo showing the issue handy. You may also direct them to this thread for reference. Thanks!