08-14-2019 01:55 PM
Dear GoPro Team,
The frame caused the damage the surface of my hero 7 camera.
It can happen when i take out the camera from the frame.
The upper button stucked on the frame and the camera tilted a little bit... the sharp edge of frame gamaged the surfaces of camera.
I think it is an warranty issue because the quality of frame not good enough.
Is it possible to replace my damaged part?
I created an "root cause analizis"... i attached the picture about it.
08-14-2019 03:06 PM