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Tourist
Posts: 3

Supersuit leaks on scuba dives

As described by others my Supersuit leaks.  But, this is the third suit I've bought with identical leaks.  In Dec 2018 bought a GoPro 7 Black and a new Supersuit to go with it.  On the first dive day, new out of the box, the Supersuit leaked.  I dive to 100ft frequently, which is well within the Supersuit limits. 

 

The leak is slow, starting about 15 minutes into the dive.  The case doesn't fill up and I've never ruined a camera.  Plenty of ruined photo shoots though.  There is just enough water to steam up the lens which ruins the video.  Approximately 3 drops of water worth of leaking.  I've read the gasket cleaning procedure.  I've inspected for cracks.  It seems that after three leaking suits, all the same way just a few drops, that either I am doing something wrong, or perhaps the suits are only meant for shallow depths.  I don't mean that in a negative way, but am I pushing the Supersuit beyond its reasonable limit even if it is rated at 145 ft?

 

Thanks

 

GoPro
Posts: 6,916

Re: Supersuit leaks on scuba dives

 

Hi @superstoke14130

 

The doors do need to be closed by hand prior to snapping the latch shut to evenly distribute the seal and provide the best protection for your camera.

Would you mind sharing a picture of your SuperSuit?

Could you tell where water may have been intruding into the housing?

 

Thanks!

Ej

Tourist
Posts: 3

Re: Supersuit leaks on scuba dives

Hi Aragon1006

 

Thanks for the quick response!  I'd be happy to pass along more photos, but can you be more specific?  That is, inside, outside, side view, etc. on the photo(s).  

 

I don't know where the leak(s) have come from.  The case has water in it after each dive.  The camera gets warm during use and as a result, steams the lens port at the black lens hold.  The frustration is that this is the third Supersuit where I've had the exact same problem.  (Recall the definition of stupid: Doing the same thing and expecting different results.)  

 

Also, after I'm done with the dive and open the case, water drips out.  I guess it's about enough to fill a bottle cap, 5 cc.  Certainly, more than condensation would cause.  

 

Then after each dive, I wash and use a soft tissue to stuff between the clear lens and the black plastic to dab away water.  Then leave it open to dry.  Repeat for next dive, and it leaks again slowly but surely. 

 

Thanks, DA  

IMG_1986.jpg
Adventurer
Posts: 10,346

Re: Supersuit leaks on scuba dives

Not exactly sure what's going on, but using anti-fog inserts should help.

Although it wont allow you to capture the dive, if you fill the SuperSuit with tissue or cotton balls (or line with a red litmus paper) and then take it down to the depths where you are experiencing the leaks, it should help to identify where they are coming from.

That being said, you should not use tissue to clean the inside of the case while the white gasket is attached. Although very fine, the fibers fro the tissue can compromise the seal. It's best to take the gasket off after ever use in the ocean and rinse it with distilled water and allow to hang dry. When replacing the gasket, make sure the flat side is facing the door and the rounded side faces the main housing.
Tourist
Posts: 3

Re: Supersuit leaks on scuba dives

Thanks for the feedback.  I'm leaning towards the fact that the Supersuit just isn't up to the scuba task.  Probably much shallower depths, surfing, or snorkeling are its true limit. 

 

It's great that I've had the opportunity to discuss this with support.

 

Regards,

 

DA  

Tourist
Posts: 4

Re: Supersuit leaks on scuba dives

My supersuit was also leaking..I use silikone fat on the gasket as I been doing for yars on other cameras... but on my 3 last dives the housing was leaking ...antifog inserts as well, but the housing is to narrow to get more than one or two...but still some drops of water inside when we came up.... shallow dives...max 16m... som I'm a bit worried if I go to 30m for some time.

GoPro
Posts: 6,762

Re: Supersuit leaks on scuba dives

Hello @erikb502. In that case, let our Support team know so they can help. Their contact information is at https://gopro.com/help/ContactUs

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Tourist
Posts: 4

Re: Supersuit leaks on scuba dives

Today I put my supersuit 1m under the surface for one hour ( normal diving time) and it was som drops of water and it loocks like it's coming in front of the camera . Not that much water  but you can imagine at 20-30 m for an hour...my housing will be flooded.. And it loocks like the leacage worsens.. Almost the same amount of water after 1 hour 1m below surface now as ite wat 1 hour at 16m before 

 

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Supersuit leak.png