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Tourist
Posts: 3
Accepted Solution

Supersuit leak

So after my first swim at a depth of 0 to 5 meters I started to see water in the lens cover area of the super suit. I clean the case let it dry and test it out in a bowl full of water. As I expected there is a leak round the black frame by the lens in the supersuit. What can I do to take care of this. I bough this expecting more but after this issue and everyone else comments pertaining the same supersuit I don't know what to expect.

Accepted Solutions
GoPro
Posts: 12,088

Re: Supersuit leak

Hi @isaacotero84

 

While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs 

 

Thanks!

Ej

 

 

View solution in original post


All Replies
GoPro
Posts: 12,088

Re: Supersuit leak

Hi @isaacotero84

 

While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs 

 

Thanks!

Ej

 

 

Tourist
Posts: 3

Re: Supersuit leak

This is not about water damage is about not performing in accordance to specifications.
GoPro
Posts: 12,088

Re: Supersuit leak

Hi @isaacotero84

 

All housings are pressure tested at the factory. Our doors do need to be closed by hand prior to snapping the latch shut to evenly distribute the seal and provide the best protection for your camera.

 

Thanks!
Ej

Tourist
Posts: 3

Re: Supersuit leak

I am not sure this one was tested. I did everything as you mention but the leak is coming from the block frame by the lens. During testing as I mentioned in the first post the leak is coming by the lens cover as I can notice the bubbles.

Also the link is not working for some reason. Can I get a number please. And thanks
GoPro
Posts: 12,088

Re: Supersuit leak

Hi @isaacotero840

 

You can check out the numbers here.

You may also reach out to them via chat/

 

Thanks!
Ej