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%3CLINGO-SUB%20id%3D%22lingo-sub-266630%22%20slang%3D%22en-US%22%3ESuper%20suit%20leaking%20due%20to%20cracks%20around%20the%20screws.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-266630%22%20slang%3D%22en-US%22%3EHello%2C%3CBR%20%2F%3E%3CBR%20%2F%3Ea%20month%20ago%20I%20bought%20a%20super%20suit%20together%20with%20the%20gopro%205%20black.%20I%20have%20been%20using%20the%20housing%20for%20only%2010%20dives%20and%20already%20the%20mounting%20of%20the%20back%20door%20has%20a%20little%20crack.%20Even%20worse%20there%20are%20little%20cracks%20around%20sone%20of%20the%20little%20screws%20loading%20the%20lens%20which%20leads%20to%20leaking!!!%20I%20have%20lots%20of%20experience%20with%20under%20water%20housings%20and%20treated%20it%20with%20care.%20I%20never%20dropped%20the%20housing%20so%20it%20must%20be%20a%20manufacturing%20problem.%20When%20I%20pay%20so%20much%20for%20a%20housing%20I%20expect%20it%20to%20last%20more%20than%2010%20dives!%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3EI%20am%20currently%20travelling%20around%20the%20world%20and%20thus%20have%20no%20fixed%20address.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20am%20in%20the%20Philippines%20right%20now%20and%20need%20the%20housing%20as%20I'm%20filming%20a%20documentary.%20If%20I%20buy%20a%20new%20housing%20here%20will%20you%20reimburse%20me%3F%3CBR%20%2F%3E%3CBR%20%2F%3ECheers%20Felix%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-266631%22%20slang%3D%22en-US%22%3ERe%3A%20Super%20suit%20leaking%20due%20to%20cracks%20around%20the%20screws.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-266631%22%20slang%3D%22en-US%22%3ESorry%20for%20the%20typos%2C%20wrote%20this%20on%20my%20phone...%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-266639%22%20slang%3D%22en-US%22%3ERe%3A%20Super%20suit%20leaking%20due%20to%20cracks%20around%20the%20screws.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-266639%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F81300%22%20target%3D%22_blank%22%3E%40toughdive88316%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20hear%20about%20what%20happened.%20We%20do%20not%20do%20reimbursements.%20If%20you%20contact%20our%20Support%20team%2C%20they%20will%20be%20able%20to%20help%20with%20the%26nbsp%3B%20matter.%20You%20may%20reach%20them%20by%20phone%20or%20chat%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 2
Accepted Solution

Super suit leaking due to cracks around the screws.

Hello,

a month ago I bought a super suit together with the gopro 5 black. I have been using the housing for only 10 dives and already the mounting of the back door has a little crack. Even worse there are little cracks around sone of the little screws loading the lens which leads to leaking!!! I have lots of experience with under water housings and treated it with care. I never dropped the housing so it must be a manufacturing problem. When I pay so much for a housing I expect it to last more than 10 dives! 

I am currently travelling around the world and thus have no fixed address.

I am in the Philippines right now and need the housing as I'm filming a documentary. If I buy a new housing here will you reimburse me?

Cheers Felix

Accepted Solutions
GoPro
Posts: 8,294

Re: Super suit leaking due to cracks around the screws.

Hello @toughdive88316

 

Sorry to hear about what happened. We do not do reimbursements. If you contact our Support team, they will be able to help with the  matter. You may reach them by phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

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All Replies
Sightseer
Posts: 2

Re: Super suit leaking due to cracks around the screws.

Sorry for the typos, wrote this on my phone...
GoPro
Posts: 8,294

Re: Super suit leaking due to cracks around the screws.

Hello @toughdive88316

 

Sorry to hear about what happened. We do not do reimbursements. If you contact our Support team, they will be able to help with the  matter. You may reach them by phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius