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Tourist
Posts: 4
Accepted Solution

Super Suit made to obstruct view

Alrighty, so its time to have an awkward conversation about the Super Suit.

I've used friends' Goprosfor years, and finally bought one of my own for diving. I don't need 4K resolution, so I just bought a GoPro 7 White from my Base Exhange, and bought a pack of mounts, and a Super Suit. I'll admit, I didn't check to see what the compatibility was for the Super Suit. Needless to say, I was disappointed once I got home to see that the Super Suit wasn't "compatible" witth the White version.

 

However, after doing a bit of research, I've concluded that the Super Suit is intentionally made to block the view of White and Silver models due to a piece of black plastic in the viewing window. This piece of plastic appears to be 100% useless for the strength of the case, and all I can conclude is that it was put there to force Super Suit users to buy a more expensive camera.

Therefore, I'm looking for someone with a Dremel tool to help cut this piece of plastic out. And yes, Gropro, before you flip out on this post, I understand that this removes the warranty. Thanks for keeping the customer #1 . . .


Accepted Solutions
Adventurer
Posts: 10,136

Re: Super Suit made to obstruct view

Glad to hear you got the right camera for you. At the end of the day, this is all that matters.

Below I offer an explanation of the difference between the SuperSuit and 3rd party housings as well as the HERO7 line and my understanding of the reason for the limitations of the Silver and White. I mostly write this for anyone else who may read this post, so understand I'm not trying to challenge your opinion. You are certainly entitled to not agree and I don't want you to think I'm trying to invalidate your opinion.

Difference between SuperSuit and 3rd party options (beyond better sealing, glass, and latch mechanism) is most 3rd party do not require removing the protective lens. While this is more convenient, it creates a second layer of glass between the subject and the camera lens. Often this is fine, but after using a 3rd party housing with my HERO6 Black I could diffidently see the difference (especially if there was light hitting directly or at an angle to the lens). The only other issue I had with it was the latch was not nearly as secure. It seemed fine at first, but after getting tossed by a large wave I came up to find that not only had the latch popped off, the entire back door came off as well. I've never had this happen with a GoPro housing.

As far as "oversight", the Good, Better, Best marketing of the HERO7 line up, it is most certainly designed to encourage the purchase of the top of the line camera. I don't think it was so much an oversight as it was a intended.

The Silver and White cameras are primarily designed for ease of use, grab and go use. The more advanced settings and deeper depth usability is reserved for the Black as this is the more advanced camera for the more advanced user.

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GoPro
Posts: 1,254

Re: Super Suit made to obstruct view

@royalstoke56450, the HERO7 Silver is waterproof as it is down to 33 feet. If you're planning to take it deeper than that, there currently is not a dive housing for the HERO7 Silver or White, but we will pass that suggestion along to our teams.

 

You may also check other stores/channel if they have one that works with the HERO7 Silver or White.

Adventurer
Posts: 10,136

Re: Super Suit made to obstruct view

Just a little clarification. The SuperSuit has been around long before the HERO7 White or Silver. The SuperSuit is designed for the HERO5/6/7 Black.

On the HERO7 White/Silver, there is no removable lens. On the HERO5/6/7 Black there is. When using the SuperSuit with these cameras, the protective lens on the camera is removed to reduce the amount of glass for the light to pass through before hitting the lens/sensor. The black ring within the SuperSuit is absolutely necessary for these cameras as it stabilizes the lens/camera and also focuses the light correctly without creating reflective glare.

While this information doesn't really help your situation, I felt it was necessary to clarify your conspiracy theory.

There are housings designed for the HERO7 White/Silver on amazon.com, but I cannot attest to their reliability. I suspect that they should work fine. Generally it is the glass on the lens and the latch that is inferior on these 3rd party housings. If your method of removing the plastic piece doesn't work out for you, you should try one of these. Of course, just returning the SuperSuit before you damage it is also an option.
Tourist
Posts: 4

Re: Super Suit made to obstruct view


@danielr15 wrote:
Just a little clarification. The SuperSuit has been around long before the HERO7 White or Silver. The SuperSuit is designed for the HERO5/6/7 Black.

On the HERO7 White/Silver, there is no removable lens. On the HERO5/6/7 Black there is. When using the SuperSuit with these cameras, the protective lens on the camera is removed to reduce the amount of glass for the light to pass through before hitting the lens/sensor. The black ring within the SuperSuit is absolutely necessary for these cameras as it stabilizes the lens/camera and also focuses the light correctly without creating reflective glare.

While this information doesn't really help your situation, I felt it was necessary to clarify your conspiracy theory.

There are housings designed for the HERO7 White/Silver on amazon.com, but I cannot attest to their reliability. I suspect that they should work fine. Generally it is the glass on the lens and the latch that is inferior on these 3rd party housings. If your method of removing the plastic piece doesn't work out for you, you should try one of these. Of course, just returning the SuperSuit before you damage it is also an option.

Perhaps I shouldn't be so salty, but it is hard to believe that this was a simple oversight on GoPro's part. I've found numerous other people online who were affected by this as well. There are plently of people who want to go diving with a GoPro, but do not need the features of the "Black", cameras, myself included. As you mentioned, there are 3rd party housings that do not have the black ring in the window, and by all the videos I've watched using them, I cannot see a difference between the Super Suit and the 3rd party options.

However, I solved my problem by returning my new Hero 7, and instead purchased a used "like new" Hero 5 Black for the crazy price of $150, and it works amazing. I'll admit, GoPro makes amazing cameras, even if I don't agree with the rest of their policies.

Adventurer
Posts: 10,136

Re: Super Suit made to obstruct view

Glad to hear you got the right camera for you. At the end of the day, this is all that matters.

Below I offer an explanation of the difference between the SuperSuit and 3rd party housings as well as the HERO7 line and my understanding of the reason for the limitations of the Silver and White. I mostly write this for anyone else who may read this post, so understand I'm not trying to challenge your opinion. You are certainly entitled to not agree and I don't want you to think I'm trying to invalidate your opinion.

Difference between SuperSuit and 3rd party options (beyond better sealing, glass, and latch mechanism) is most 3rd party do not require removing the protective lens. While this is more convenient, it creates a second layer of glass between the subject and the camera lens. Often this is fine, but after using a 3rd party housing with my HERO6 Black I could diffidently see the difference (especially if there was light hitting directly or at an angle to the lens). The only other issue I had with it was the latch was not nearly as secure. It seemed fine at first, but after getting tossed by a large wave I came up to find that not only had the latch popped off, the entire back door came off as well. I've never had this happen with a GoPro housing.

As far as "oversight", the Good, Better, Best marketing of the HERO7 line up, it is most certainly designed to encourage the purchase of the top of the line camera. I don't think it was so much an oversight as it was a intended.

The Silver and White cameras are primarily designed for ease of use, grab and go use. The more advanced settings and deeper depth usability is reserved for the Black as this is the more advanced camera for the more advanced user.
Tourist
Posts: 4

Re: Super Suit made to obstruct view




As far as "oversight", the Good, Better, Best marketing of the HERO7 line up, it is most certainly designed to encourage the purchase of the top of the line camera. I don't think it was so much an oversight as it was a intended.


This is exactly what I was upset about. I appreciate your communication on this subject, however I'm now surprised to see you admit that my "conspiracy" (your words) is most likely true.

Although I now have a Hero 5 Black, and I still pretty indignant that GoPro purposfully makes their dive housing incompatible with their more affordable cameras. For my dive video today, I did not need 4k resolution, or hyperstabilization, or 8x slow motion, or GPS, or Protune, or anything else the Black line comes with, and neither do most divers. It is simply rude for GoPro to require their customers to buy the MOST expensive camera option just to go diving.

Again, I appreciate your dialogue here, and thanks for sharing your experience with the 3rd party housings. Hopefully, other potential customers can read this thread before they make their purchase decision.

Adventurer
Posts: 10,136

Re: Super Suit made to obstruct view

All good, although again a little clarification is needed. They hero5 black thin the hero6 black were the only cameras that were available. It's not that the supersuit wasn't designed for the hero7 white or silver, it's that those two budget cameras weren't designed for it.

Not since the Hero 3, many years ago, has GoPro offered the white silver and black versions of the hero camera. While you might not need all of the features of the black camera, traditionally this would have been the only camera buy GoPro that you could have chosen.instead of thinking of it as GoPro limiting your options with the hero7 lineup, I hope you can see that they actually offered more options to people this year than they have in the past.
Adventurer
Posts: 10,136

Re: Super Suit made to obstruct view

The voice to text on my phone isn't so hot, so please excuse some of the errors in the grammar, LOL