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Sightseer
Posts: 2

Suction cup fell off and was lost at 60mph, have tried to contact but no reply, what do i do?

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Hello. A few weeks ago I purchased the suction cup. As I wasn’t sure on its effectiveness I decided to test it first without my camera attached, during this test it fell off while I was driving at 60mph into a bush, which I could not recover it from. The box said it was meant to withstand speeds of 150mph. I have tried to contact GoPro several times to discuss a replacement or refund, but have had no reply from the chat or call on the ‘contact us’ page. What should I do now?
GoPro
Posts: 24,648

Re: Suction cup fell off and was lost at 60mph, have tried to contact but no reply, what do i do?

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Hi @adroitboos38480

 

Were you able to follow the steps on Suction Cup Mounting Instructions?

 

When reaching out to the team, try initiating a chat session then change the region(upper right-hand side) to US-English.
Make sure to enter the details manually to avoid captcha errors.
Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.
 

Thanks!

Ej