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Reply
Tourist
Posts: 2

Smart remote wont charge or power on

To Gopro tech support.

 

I purchased my smart remote in Japan 9 months ago whilst on holidays (i live in Australia) 

 

It has suddenly stopped charging and wont power on. Ive tryed all the suggestions on the support hub ( cleaning the charging points, resetting by holding down mode and power buttons, also foil on contact points ) and nothing has fixed the problem.

 

Unfortunately I have misplaced the reciept in my travels which of course means no warranty. Is gopro willing to back its product and replace my remote ?? If so what should i do next

 

Regards Disappointed customer

 

Trevor Clemens

GoPro
Posts: 3,924

Re: Smart remote wont charge or power on

Hey Trevor,

 

@topcat2811

 

You will need to get in touch with our Support Team directly. You can get in touch by Phone or Chat: https://gopro.com/help/ContactUs

 

Best,

Ryan

Tourist
Posts: 2

Re: Smart remote wont charge or power on

Thanks Ryan I have been chatting with the support team and problem has been solved with a fantastic result. Thanks Gopro support very satisfied costomer.