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Reply
Tourist
Posts: 2

Smart remote unresponsive

I just paired a new smart remote and worked well for about 3 minutes then froze. I restarted it holding the power button, it worked again for a couple of minutes and froze. This happened several more times, a few when pairing as well. Instead of throwing it off my balcony, I’m looking for help here.
GoPro
Posts: 3,924

Re: Smart remote unresponsive

Hey @superoasis38378,

 

I am sorry to hear you are having some trouble with that remote. Is just the remote freezing? or is the camera also unresponsive?

 

Best,

Ryan

Tourist
Posts: 2

Re: Smart remote unresponsive

It’s just the remote. Although the camera did freeze once too, but that was an easy fix. There isn’t a pattern that I can see. Thanks for your response. I don’t exactly live close to the store I bought it at, so any thoughts on what I can do would be greatly appreciated.
Tourist
Posts: 4

Re: Smart remote unresponsive

Hi,

 I just had the same experiance with my smart remote - total freeze-up, had been working fine before. Wouldn't take a charge. I let it drain it's battery overnight and was able to recharge it and now it seems to be working ok.

Sightseer
Posts: 3

Re: Smart remote unresponsive

My remote did the same thing.  It has been working fine but today froze up with the information from the camera screen on the remote screen.  It is still there after I turned the camera off and put it away.  I hooked the charger to the remote, the cama information is still on the screen.  It also will not turn off.

 

Highlighted
Sightseer
Posts: 3

Re: Smart remote unresponsive

My remote did the same thing.  It has been working fine but today froze up with the information from the camera screen on the remote screen.  It is still there after I turned the camera off and put it away.  I hooked the charger to the remote, the cama information is still on the screen.  It also will not turn off.

 

GoPro
Posts: 9,584

Re: Smart remote unresponsive

 

Hi @rays45

 

 

Kindly press and hold the Power/Mode button on the remote for about 8 to 10 seconds. The remote will power off. Leave it for a couple of minutes then try to turn it back on.

 

Let us know if this works.

 

 

Thanks!

Ej

Sightseer
Posts: 3

Re: Smart remote unresponsive

I did and it worked fine.  Thanks.