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Tourist
Posts: 3

Smart remote pairing problem with multiple gopros

[ New ]

The smart remote doesn’t find all my 3 GoPro hero 7 cams . 

Only 2 and if I turn of and try again, he keep on searching without connecting .

Any advice? 

Thx 


Accepted Solutions
GoPro
Posts: 15,288

Re: Smart remote pairing problem with multiple gopros

[ New ]

Hi @biebalou,

 

Sorry to hear about the problem connecting your Smart Remote with multiple cameras. Typically, this connection issue can be resolved by resetting the connections on all devices. I do have some suggestions that may help.

  1. Turn off the Smart Remote and HERO7 Black.
  2. Reset the Smart Remote by pressing and holding the Power/Mode button on the remote for about 8 to 10 seconds. Leave the remote powered OFF for the meantime.
  3. Reset the Wi-Fi connections on your camera. Go to Preferences > Connections, and then tap Reset Connections.
  4. Pair the devices:
    • Power off your remote. Power ON the HERO7 Black camera. On the back of LCD screen, swipe down from the top of screen and tap Preferences. Tap Connections  Tap Connect Device and scroll down to Smart Remote. Tap Smart Remote to enable pairing mode. Now set your camera aside and pick up the remote.
    • With the remote powered OFF, press and hold the red Shutter button on the remote. While continuing to hold the red button, press the white Power button once briefly. The remote will power on and show two arrows moving towards each other. You can let go of the red button at this time. Now the remote is in pairing mode.
    • At this point, the camera and remote should both show arrows moving towards each other. After one minute or less, the camera and remote should pair. **NOTE: The remote may ask you to pair another, highlight "Yes", and press the red button to select it. Then, set your other cameras on pairing mode. Once complete on all cameras, press the red shutter button on the Remote to complete the paring process.

    • The remote should now mirror the camera's front LCD screen, indicating that pairing was successful.

 

Hopefully this helps!

 

Ann

View solution in original post

GoPro
Posts: 15,288

Re: Smart remote pairing problem with multiple gopros

[ New ]

Thanks for the update, @biebalou. Re-flashing the firmware update of the camera can also help clear out any possible issue that that might be associated with the current installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

Once done, reset the Smart Remote and camera's Wi-Fi settings.

 

Let us know how it works out.

 

Ann

View solution in original post


All Replies
GoPro
Posts: 15,288

Re: Smart remote pairing problem with multiple gopros

[ New ]

Hi @biebalou,

 

Sorry to hear about the problem connecting your Smart Remote with multiple cameras. Typically, this connection issue can be resolved by resetting the connections on all devices. I do have some suggestions that may help.

  1. Turn off the Smart Remote and HERO7 Black.
  2. Reset the Smart Remote by pressing and holding the Power/Mode button on the remote for about 8 to 10 seconds. Leave the remote powered OFF for the meantime.
  3. Reset the Wi-Fi connections on your camera. Go to Preferences > Connections, and then tap Reset Connections.
  4. Pair the devices:
    • Power off your remote. Power ON the HERO7 Black camera. On the back of LCD screen, swipe down from the top of screen and tap Preferences. Tap Connections  Tap Connect Device and scroll down to Smart Remote. Tap Smart Remote to enable pairing mode. Now set your camera aside and pick up the remote.
    • With the remote powered OFF, press and hold the red Shutter button on the remote. While continuing to hold the red button, press the white Power button once briefly. The remote will power on and show two arrows moving towards each other. You can let go of the red button at this time. Now the remote is in pairing mode.
    • At this point, the camera and remote should both show arrows moving towards each other. After one minute or less, the camera and remote should pair. **NOTE: The remote may ask you to pair another, highlight "Yes", and press the red button to select it. Then, set your other cameras on pairing mode. Once complete on all cameras, press the red shutter button on the Remote to complete the paring process.

    • The remote should now mirror the camera's front LCD screen, indicating that pairing was successful.

 

Hopefully this helps!

 

Ann

Tourist
Posts: 3

Re: Smart remote pairing problem with multiple gopros

[ New ]

 

Yes, it works!

Thx Ann!

 

B.

GoPro
Posts: 15,288

Re: Smart remote pairing problem with multiple gopros

[ New ]

That sounds great, @biebalou! Feel free to post back if you have any further questions.

 

Stay stoked, and have fun capturing moments using your GoPro!

Tourist
Posts: 3

Re: Smart remote pairing problem with multiple gopros

[ New ]

Hi Ann,

The problem is not 100%solved.

When i turn of the remote and turn on a little bit later or let's  say the next day.

The remote doesn't find the go pro's and i have to start over with the reset procedures. This can't be the right way to deal with this.

Any advice?

thx

B.

GoPro
Posts: 15,288

Re: Smart remote pairing problem with multiple gopros

[ New ]

Thanks for the update, @biebalou. Re-flashing the firmware update of the camera can also help clear out any possible issue that that might be associated with the current installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

Once done, reset the Smart Remote and camera's Wi-Fi settings.

 

Let us know how it works out.

 

Ann