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Sightseer
Posts: 1
Accepted Solution

Smart Remote

what i need to do when my smart remote doesn't charge when i conect it in the power outlets but appear in the screen "charging" but doesn`t charge?


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GoPro Community Manager
Posts: 7,045

Re: Smart Remote

@portisha87 - First thing to check is that the connectors on the plug and on the remote are clean and able to make a good connection. If you're seeing a "charging" indicator, that's a good sign that those are ok. If the Smart Remote isn't able to hold the charge though, there may be an issue with the internal battery. In that case, the best option is to reach out to our team at https://gopro.com/help/ContactUs so we can troubleshoot that issue with you.

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Highlighted
GoPro Community Manager
Posts: 7,045

Re: Smart Remote

@portisha87 - First thing to check is that the connectors on the plug and on the remote are clean and able to make a good connection. If you're seeing a "charging" indicator, that's a good sign that those are ok. If the Smart Remote isn't able to hold the charge though, there may be an issue with the internal battery. In that case, the best option is to reach out to our team at https://gopro.com/help/ContactUs so we can troubleshoot that issue with you.