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Posts: 1

Smart Remote red light

[ New ]



My Smart Remot will not turn on. When I connect it to the charger the red light comes on and stays on. I tried resetting it by holding down the mode/power button the light will flash after about 12 seconds but never goes into the normal charging mode. I cleanded the electrical contacts on the remote and tried numerious chargers and all that happens is when I plug in the remote the red light comes on and stays on. After hours of this if I unplug the remote it will not turn on. 


Any ideas of other things to check or try? 


Thank you.

Posts: 27,036

Re: Smart Remote red light

[ New ]

Hi @ekb


If the remote responds only when plugged in, there could be an issue with the battery.

Please reach out to our Support Team through to check on warranty options.