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Sightseer
Posts: 1

Smart Remote Won't Power On

[ New ]

Hi-

I have a smart remote that I recently got to use with my Hero Session 4 and it won't power on. When I plug it in to either the wall or computer, it will power on and the batter indicator shows a full charge.  It will connect with the camera and seems fully functional, but as soon as I disconnect from a power source, it powers down.  I've read and tried all the reset options I've seen in these forums and elsewhere online, and nothing works.

 

I'd appreciate any help I can get.

 

Thanks!


Accepted Solutions
GoPro
Posts: 27,029

Re: Smart Remote Won't Power On

[ New ]

Hi @sweetpeak60806

 

If the remote only works when plugged in then the issue is probably on the unit itself.

 

Please contact our Support Team to check on the warranty options.

You may reach them via phone or chat https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

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All Replies
GoPro
Posts: 27,029

Re: Smart Remote Won't Power On

[ New ]

Hi @sweetpeak60806

 

If the remote only works when plugged in then the issue is probably on the unit itself.

 

Please contact our Support Team to check on the warranty options.

You may reach them via phone or chat https://gopro.com/help/ContactUs

 

 

Thanks!

Ej