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Tourist
Posts: 3

Smart Remote Unresponsive

My Smart Remote has died. It was working with my GoPro Session and then locked up. Since then I’ve not been able to restart it and it doesn’t appear to be charging. Session camera is working fine. Ideas?
GoPro
Posts: 3,924

Re: Smart Remote Unresponsive

Hi @sweetvista01340,

 

I would give the steps in this thread a try:

 

https://community.gopro.com/t5/Mounts-Accessories/smart-remote-not-powering-on/td-p/2061

 

If that does not work get in touch with our Support Team directly.

 

Best,

Ryan

Tourist
Posts: 3

Re: Smart Remote Unresponsive

Thanks - the combination of resetting and cleaning the charging contacts has got it back up and running.

GoPro
Posts: 3,924

Re: Smart Remote Unresponsive

@sweetvista01340

 

Glad to hear that worked!

 

Best,

Ryan