Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
Reply
Sightseer
Posts: 2

Smart Remote NOT Pairing with Hero 7 Black

[ New ]

Followed all the instructions but the two devices cant seem to connect to each other?!


Accepted Solutions
GoPro
Posts: 14,303

Re: Smart Remote NOT Pairing with Hero 7 Black

[ New ]

Thanks for the update, @fastcliff30088. Typically, connection issue with the Smart Remote and camera is resolved by resetting the devices. Just to make sure, can you please go through these steps accordingly one more time?

  1. Turn off the Smart Remote and HERO7 Black.
  2. Reset the Smart Remote by pressing and holding the Power/Mode button on the remote for about 8 to 10 seconds. Leave the remote powered OFF for the meantime.
  3. Reset the Wi-Fi connections on your camera. Go to Preferences > Connections, and then tap Reset Connections.
  4. Pair the two devices:
    • Power off your remote. Power ON the HERO7 Black camera. On the back of LCD screen, swipe down from the top of screen and tap Preferences. Tap Connections  Tap Connect Device and scroll down to Smart Remote. Tap Smart Remote to enable pairing mode. Now set your camera aside and pick up the remote.
    • With the remote powered OFF, press and hold the red Shutter button on the remote. While continuing to hold the red button, press the white Power button once briefly. The remote will power on and show two arrows moving towards each other. You can let go of the red button at this time. Now the remote is in pairing mode.
    • At this point, the camera and remote should both show arrows moving towards each other. After one minute or less, the camera and remote should pair. **NOTE: The remote may ask you to pair another, press the Mode button to highlight "No", then press the red button to select it. Alternatively, you may see the pairing screen (arrows) and the number of connected cameras appear (typically "1"). Press the red shutter button on the Remote to complete the paring process.

    • The remote should now mirror the camera's front LCD screen, indicating that pairing was successful.

 

If you still continue to experience difficult time connecting your camera with the Smart Remote, please let our Support team know so they can help you with the next steps. You may reach them by phone or chat

 

Hopefully this helps!

 

Ann

View solution in original post


All Replies
GoPro
Posts: 27,278

Re: Smart Remote NOT Pairing with Hero 7 Black

[ New ]

Hi @howardandhilda

 

Have you tried resetting the camera's Wi-Fi settings?

To isolate the issue, are you able to pair the camera to a smart phone?

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Smart Remote NOT Pairing with Hero 7 Black

[ New ]

Thanks for the reply , tried this and in conjunction with resetting the connections I also found a link on how to hard reset the smart remote which it seemed to work and now the two are finally working together 

GoPro
Posts: 27,278

Re: Smart Remote NOT Pairing with Hero 7 Black

[ New ]

 

 

Glad to hear that it is working @howardandhilda

Feel free to post back if something comes up.

 

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Smart Remote NOT Pairing with Hero 7 Black

[ New ]

My Hero 7 will pair w/my Andorid phone, but not my smart remote. I've cleared all connections on the smart remote, but numerous attempts fail.

GoPro
Posts: 27,278

Re: Smart Remote NOT Pairing with Hero 7 Black

[ New ]

Hi @fastcliff30088

 

See if resetting both the camera and the smart remote will work.

Press and hold the Power/Mode button on the remote for about 8 to 10 seconds. The remote will power off and can then be powered back on

On your camera, got to Preferences > Connections, and then tap Reset Connections.

Once done, proceed with the pairing process

Let us know how it goes.

 

Thanks!

Ej

 

 

 

 

 

Sightseer
Posts: 2

Re: Smart Remote NOT Pairing with Hero 7 Black

[ New ]

EJ - done that.  Both show the spinning pairing attempt, but eventually time out.  I've also tried the smart remote re-set (shown on UTube), holding down the mode for 20-sec, then the red circle for an additional 10-sec....unsuccessfully.

GoPro
Posts: 14,303

Re: Smart Remote NOT Pairing with Hero 7 Black

[ New ]

Thanks for the update, @fastcliff30088. Typically, connection issue with the Smart Remote and camera is resolved by resetting the devices. Just to make sure, can you please go through these steps accordingly one more time?

  1. Turn off the Smart Remote and HERO7 Black.
  2. Reset the Smart Remote by pressing and holding the Power/Mode button on the remote for about 8 to 10 seconds. Leave the remote powered OFF for the meantime.
  3. Reset the Wi-Fi connections on your camera. Go to Preferences > Connections, and then tap Reset Connections.
  4. Pair the two devices:
    • Power off your remote. Power ON the HERO7 Black camera. On the back of LCD screen, swipe down from the top of screen and tap Preferences. Tap Connections  Tap Connect Device and scroll down to Smart Remote. Tap Smart Remote to enable pairing mode. Now set your camera aside and pick up the remote.
    • With the remote powered OFF, press and hold the red Shutter button on the remote. While continuing to hold the red button, press the white Power button once briefly. The remote will power on and show two arrows moving towards each other. You can let go of the red button at this time. Now the remote is in pairing mode.
    • At this point, the camera and remote should both show arrows moving towards each other. After one minute or less, the camera and remote should pair. **NOTE: The remote may ask you to pair another, press the Mode button to highlight "No", then press the red button to select it. Alternatively, you may see the pairing screen (arrows) and the number of connected cameras appear (typically "1"). Press the red shutter button on the Remote to complete the paring process.

    • The remote should now mirror the camera's front LCD screen, indicating that pairing was successful.

 

If you still continue to experience difficult time connecting your camera with the Smart Remote, please let our Support team know so they can help you with the next steps. You may reach them by phone or chat

 

Hopefully this helps!

 

Ann

Sightseer
Posts: 2

Re: Smart Remote NOT Pairing with Hero 7 Black

[ New ]

Following aenriquez's instructions, I get to step 4 and "Alternatively, you may see the pairing screen (arrows) and the number of connected cameras appear (typically "1")."   I see the 1, but when I press the red shutter button, the remote shows the two arrows with a diagonal line between them and says, "STOPPED".  Interestingly, the shutter button on the remote seems to work as a shutter button, but the remote screen does not mirror the camera.  What now?  How do I get the remote to mirror the camera display?

GoPro
Posts: 14,303

Re: Smart Remote NOT Pairing with Hero 7 Black

[ New ]

@boldcliff10480, does changing modes using the Mode button works?

Sightseer
Posts: 2

Re: Smart Remote NOT Pairing with Hero 7 Black

[ New ]

The description I read when I got the remote said "Built-in LCD mirrors your camera’s screen for quick confirmation of camera functions and settings".  So, NOW, I know that means the screen on the _front_ of the camera, NOT the screen on the back that shows you what you are shooting.  BIG disappointment.

I'm going to use the GoPro as a rear-facing camera while cycling.  Now it looks like I have to use a smartphone on the handlebars to see what's going on.  Argh.