Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
%3CLINGO-SUB%20id%3D%22lingo-sub-268427%22%20slang%3D%22en-US%22%3ESmart%20Remote%20NOT%20Pairing%20with%20Hero%207%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-268427%22%20slang%3D%22en-US%22%3E%3CP%3EFollowed%20all%20the%20instructions%20but%20the%20two%20devices%20cant%20seem%20to%20connect%20to%20each%20other%3F!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-269798%22%20slang%3D%22en-US%22%3ERe%3A%20Smart%20Remote%20NOT%20Pairing%20with%20Hero%207%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-269798%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F77654%22%20target%3D%22_blank%22%3E%40howardandhilda%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHave%20you%20tried%20resetting%20the%20camera's%20Wi-Fi%20settings%3F%3C%2FP%3E%0A%0A%3CP%3ETo%20isolate%20the%20issue%2C%20are%20you%20able%20to%20pair%20the%20camera%20to%20a%20smart%20phone%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2

Smart Remote NOT Pairing with Hero 7 Black

Followed all the instructions but the two devices cant seem to connect to each other?!

GoPro
Posts: 5,021

Re: Smart Remote NOT Pairing with Hero 7 Black

Hi @howardandhilda

 

Have you tried resetting the camera's Wi-Fi settings?

To isolate the issue, are you able to pair the camera to a smart phone?

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Smart Remote NOT Pairing with Hero 7 Black

Thanks for the reply , tried this and in conjunction with resetting the connections I also found a link on how to hard reset the smart remote which it seemed to work and now the two are finally working together 

GoPro
Posts: 5,021

Re: Smart Remote NOT Pairing with Hero 7 Black

 

 

Glad to hear that it is working @howardandhilda

Feel free to post back if something comes up.

 

 

Thanks!

Ej