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Tourist
Posts: 2

Smart Remote Issues

Smart Remote (2 button model) powers on and shows the word "ERROR" above the battery logo.

 

Error.jpg

 

When the Wifi image starts progressing through showing its "bars" on the screen, on the last step the screen goes blank to start over the progression of the wifi image and there is a random 0 that shows up.

 

zero.jpg

 

Also the remote does not me to complete a hard reset holding the Power/Mode button following any of the instructions I have seen posted on the support hub.

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GoPro
Posts: 17,624

Re: Smart Remote Issues

Hi @elbasico

 

Press and hold the Power/Mode button on the remote for about 8 to 10 seconds. The remote will power off and can then be powered back on.

 

Should it still be the same, please reach out to our Support Team for warranty options.

Please have a copy of the proof of purchase handy.

 

Thanks!

Ej

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Tourist
Posts: 2

Re: Smart Remote Issues

@aragon1006 thanks for the feedback. Stil no luck. Doesn't "reset", it just powers off and back on again with the same issue.

 

I'll have to dig up the receipt.