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Tourist
Posts: 6

Re: Shorty way to tight to camera.

[ Edited ]

I had them send a new shorty and new mounting fingers to me. No luck, same issue.

 

@jefft , maybe you can comment on this?

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GoPro
Posts: 16,021

Re: Shorty way to tight to camera.

Hello Everyone. Thank you for your feedback. Our team is aware of the issue. It would be best to continue working with Support regarding this matter. You can use the same case number for easy reference. Thanks!

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Tourist
Posts: 3

Re: Shorty way to tight to camera.

[ Edited ]

Hello @mariustanya , Thank you for the message. Could you give us an idea of when we will hear an official update or solution for this problem from GoPro?

I just talked to GoPro chat support again (my 3rd time on this problem), and their only solution is to keep sending me new Shortys and Fingers. This will be my third shorty, and 2nd finger set. I get the feeling the Shortys are not being tested with Hero8 fingers. Could you please advise? Thanks!