12-05-2019 01:33 PM - last edited on 12-16-2019 12:19 PM by jefft
Hello, hope you are having a great day!
Purchased the Holiday package with Hero 8, Shorty, etc. The shorty handle forks or whatever they are called are way too tight. I can barely get the Hero 8 on it. Then it is so tight I think something might break. I have tested my Hero 7 and other accessories and it is the Shorty that is bad.
Can I please have a replacement?
Order # NA02068582
Solved! Go to Solution.
01-29-2020 08:50 AM
Hello Everyone. Thank you for your feedback. Our team is aware of the issue. It would be best to continue working with Support regarding this matter. You can use the same case number for easy reference. Thanks!
12-16-2019 12:19 PM
Those fingers are designed to be tight, but if they're not fitting in, our team can help. Please reach out to our team directly at https://gopro.com/help/ContactUs and we'll see what we can do. Thanks.
01-01-2020 02:41 PM
I have the exact same condition. It's very tight (as in TOO tight) compared to the other accessories.
You mentionned that it is by design. What is the intent ? It's very hard to fit it in, same to change the angle.
Makes me wonder if it's a bad design or a bad molding
Sticker above the UPC code says 170819a - is this the batch number ?
01-04-2020 09:24 AM
Thanks Jeff for your quick reply
Since others GoPro mounts are not as tight as this one, does it imply that others mounts aren't designed to prevent the camera from pivoting during usage ? I'm pretty sure they are designed designed to prevent the camera from pivoting during usage. Wouldn't make sense otherwise. and the fit is decent/loose, until you tighten the set screw.
I mean, even with the set screw not tighted, it's hard to turn. As soon as the plastic will age a bit, something will break for sure.
and until then it will not be pleaseant to use.
If you have a chance, grab one and check it. You'll see what I mean (assuming the fresh batches are as tight - mine is date code 170819A).
01-22-2020 02:09 AM
Same problem here. Bought the Shorty and GoPro 8 together in a bundle.
I already contacted customer support and they send me a new Shorty and new mounting fingers for the GoPro. But I'm having the exact same issues with the new equipment. The GoPro fits perfectly on all my other mounts.
I will dispose of the Shorty(s) and look for an alternative.