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%3CLINGO-SUB%20id%3D%22lingo-sub-361003%22%20slang%3D%22fr-FR%22%3EShorty%20Order%20%23%20MP-03531793%20-%20bad%20forks%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-361003%22%20slang%3D%22fr-FR%22%3EFirst%20of%20all%2C%20sorry%20for%20my%20English%20writing.%20%3CBR%20%2F%3E%20Today%20I%20try%20to%20reach%20you%20by%2015%20minutes%20no%20body%20reply%20me%20....%20%3CBR%20%2F%3E%20So%2C%20my%20problem%20is%20that%20I%20bought%20a%20Shorty%20for%20my%20hero%207%20black%20and%20unfortunately%20it%20was%20not%20possible%20to%20fit%20correctly.%20Shorty%20forks%20are%20too%20tight%20years%20ago%20are%20misaligned%20...%20%3CBR%20%2F%3E%20I%20have%20some%20picture%20which%20can%20illustrate%20my%20problem.%20%3CBR%20%2F%3E%3CBR%20%2F%3E%20Could%20you%20help%20me%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-361003%22%20slang%3D%22fr-FR%22%3E%3CLINGO-LABEL%3EAccessories%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-361901%22%20slang%3D%22en-US%22%3ERe%3A%20Shorty%20Order%20%23%20MP-03531793%20-%20bad%20forks%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-361901%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F108471%22%20target%3D%22_blank%22%3E%40idefyx%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EOur%20Support%20Team%20should%20be%20able%20to%20assist%20you%20on%20this.%3C%2FP%3E%0A%0A%3CP%3EPlease%20reach%20out%20to%20them%20by%20phone%20or%20chat%20through%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EThey%20may%20ask%20you%20for%20a%20clip%2Fpicture%26nbsp%3B%20showing%20the%20issue.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-362697%22%20slang%3D%22fr-FR%22%3ERe%3A%20Shorty%20Order%20%23%20MP-03531793%20-%20Bad%20Forks%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-362697%22%20slang%3D%22fr-FR%22%3EHi%20aragon1006%2C%20%3CBR%20%2F%3E%20I%20would%20like%20to%20see%20you%20again%20and%20again%2C%20but%20I%20would%20like%20to%20see%20you%20again%20and%20again.%20%3CBR%20%2F%3E%20How%20can%20I%20reach%20somebody%20!!!%20%3CBR%20%2F%3E%3CBR%20%2F%3E%20Idefyx%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3
Accepted Solution

Shorty Order # MP-03531793 - bad forks

First of all,sorry for my English writing.
Today I try to reach french assistance by phone but after more 15minutes no body reply me....
So, my probleme is that I bought a Shorty for my hero 7 black and unfortunately it's not possible to fit correctly Shorty on camera support in order to tight the screw. Shorty forks are too tight ans holes are misaligned...
I have some picture which can illustrat my problem.

Could you help me?

Accepted Solutions
Tourist
Posts: 3

Re: Shorty Order # MP-03531793 - bad forks

Hi aragon1006,
I try several time to reach by chat or phone and unfortunately chat is always busy to help another client and phone no body reply, always a record voice and music.....
How can I reach somebody!!!

Idefyx

View solution in original post


All Replies
GoPro
Posts: 9,706

Re: Shorty Order # MP-03531793 - bad forks

Hi @idefyx

 

Our Support Team should be able to assist you on this.

Please reach out to them by phone or chat through https://gopro.com/help/ContactUs

They may ask you for a clip/picture  showing the issue.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Shorty Order # MP-03531793 - bad forks

Hi aragon1006,
I try several time to reach by chat or phone and unfortunately chat is always busy to help another client and phone no body reply, always a record voice and music.....
How can I reach somebody!!!

Idefyx
Tourist
Posts: 3

Re: Shorty Order # MP-03531793 - bad forks

I would like to add that I'm in France.
GoPro
Posts: 2,912

Re: Shorty Order # MP-03531793 - bad forks

@idefyx, if contacting our Support team by phone, please make sure that the network allows calls to toll-free numbers. Also ensure that you are calling the contact number listed here: https://gopro.com/help/articles/Block/Telephone-Numbers

If having trouble connecting to our Chat Support team. You may try changing the location and language to "United States, English" on the webpage. The hours of operation will also be posted on the page.