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Sightseer
Posts: 1

Request an RMA

[ New ]

Hello,

I have a GoPro 3 Black that keeps turning off even with full battery charge and I'd like to send it in for analysis/repair.  How do I start this process?

 

Thanks,

Kyle


Accepted Solutions
GoPro
Posts: 14,865

Re: Request an RMA

[ New ]

Hello @dirtygerman. Sorry to hear about the trouble. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO3 Camera Will Not Power ON

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

View solution in original post


All Replies
GoPro
Posts: 14,865

Re: Request an RMA

[ New ]

Hello @dirtygerman. Sorry to hear about the trouble. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO3 Camera Will Not Power ON

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.