05-12-2019 12:57 PM
05-12-2019 02:21 PM
Hello @lilmill. The 600 feet range works for ideal situations/environments where there is no interference from other signal source, nor walls or structures to block the signal. Try resetting the remote control and re-pair it with the camera again and let us know how it goes with the connectivity status. Thanks!
05-18-2019 01:56 PM
will changing the wifi mode from the default 5ghz to 2.4 give more range. i did reset and its still dropping connections from 30 -40 ft. and it doesnt reconnect when you get closer. i would have to turn camera off and back on.
05-18-2019 02:15 PM
@lilmill, if using Smart Remote, when your camera gets disconnected from the remote, the connection will time out after an extended period of time to conserve battery.
If the connection drops at a certain range, it can be because either the camera's Wi-Fi is getting blocked or it is eventually dropping. Have you tested this while in an open field, no visible Wi-Fi signal obstructions (e.g. concrete/brick wall, ceramic, water, metal, and mirrors) between the camera and the remote?
If there are no obstacles that can possibly cause the connection issue, you can try re-flashing the camera's firmware to help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras
05-20-2019 10:23 AM
Hello @lilmill. The Wi-Fi band does not have that much of an effect on the range of the connectivity of the Smart Remote. Generally though, the 2.4 GHz band covers greater distance but may be slow in transmitting signal. Should you continue to observe issues with the camera and remote control, let our Support team know so they can help. You may reach them by phone or chat through https://gopro.com/help/ContactUs .