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Reply
Tourist
Posts: 7

Remote range

I just picked up. Remote for use with softball. It says the remote should work up to 600 ft where app is only 35-40 . I was not getting anywhere close to that range camera on backstop with me in dugout maybe 50-70 feet remote would not work just kept searching this is with hero 7 black
GoPro
Posts: 8,334

Re: Remote range

Hello @lilmill. The 600 feet range works for ideal situations/environments where there is no interference from other signal source, nor walls or structures to block the signal. Try resetting the remote control  and re-pair it with the camera again and let us know how it goes with the connectivity status. Thanks!

Tourist
Posts: 7

Re: Remote range

will changing the wifi mode from the default 5ghz to 2.4 give more range. i did reset and its still dropping connections from 30 -40 ft. and it doesnt reconnect when you get closer. i would have to turn camera off and back on.

GoPro
Posts: 3,218

Re: Remote range

@lilmill, if using Smart Remote, when your camera gets disconnected from the remote, the connection will time out after an extended period of time to conserve battery.

 

If the connection drops at a certain range, it can be because either the camera's Wi-Fi is getting blocked or it is eventually dropping. Have you tested this while in an open field, no visible Wi-Fi signal obstructions (e.g. concrete/brick wall, ceramic, water, metal, and mirrors) between the camera and the remote?

 

If there are no obstacles that can possibly cause the connection issue, you can try re-flashing the camera's firmware to help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

Tourist
Posts: 7

Re: Remote range

But will there be any difference between 2.4 and 5 . 2.4 should have more range but 5 should have faster data transfer (which shouldn’t matter for remote)
GoPro
Posts: 8,334

Re: Remote range

Hello @lilmill. The Wi-Fi band does not have that much of an effect on the range of the connectivity of the Smart Remote. Generally though, the 2.4 GHz band covers greater distance but may be slow in transmitting signal. Should you continue to observe issues with the camera and remote control, let our Support team know so they can help. You may reach them by phone or chat through https://gopro.com/help/ContactUs .