06-11-2018 11:58 AM
Sorry to hear about the issue with the remote control. Our Support team will be able to help you best. We do not have access to orders nor do we have access to process warranty replacements from the Hub. I understand that you are engaged during weekdays, and regional chat support is not available on weekends, but you can try our chat support (US) as it is operational on the weekends, that is from 7am to 4pm (Time based on Pacific Daylight Time).