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Tourist
Posts: 6

Remote control.

[ New ]
First use, in the rain and it no longer works.
GoPro
Posts: 27,146

Re: Remote control.

[ New ]

Hi @flop56

 

Please check if the contact points on the remote are dirty, it can disrupt the connection and inhibit the remote's ability to charge.  Be sure that those contact points are free of dirt and debris.

Use a cotton swab with rubbing alcohol or a toothpick to clean the metal contacts on the bottom of the remote as a troubleshooting step.

 

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

Tourist
Posts: 6

Re: Remote control.

[ New ]

Hi aragon,

I think I didn't make myself clear.

The remote control was charged.
During my activity, I used the remote control. I triggered the camera, several times, but after about 5 minutes, I no longer had a display. Nor at present.
It no longer works at all.
The conditions of use were very humid.

Flo

IMG_20201005_202521.jpg
GoPro
Posts: 14,184

Re: Remote control.

[ New ]

Sorry to hear about what happened, @flop56. We want to look at what happened to see how we can help. Please contact our Support Team through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Tourist
Posts: 6

Re: Remote control.

[ New ]

When I didn't hear from you, I opened it.
It took the water well. out of order.
It is sold as waterproof, but there is no seal.
Very disappointed.