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Sightseer
Posts: 1

Remote Control doesn´t charge ( go pro heroe 3+ to go pro 5 black )

Hi there !

 

Three years ago I bougth a Go Pro Hero 3+ with remote control and 1 week ago I updated to Go Pro 5 Black ( I didn´t buy a new remote control because I had one ).

 

The remote control stopped charging properly almost 8 months ago and it works only if it´s charging to a power source ( example : a computer or an external power supply - I use an Anker ). That situation is not good because I have to take the external power supply in my pockets and connected to the remote.

 

But now the remote (while connected to an external power supply or to the computer ) signs the typical WiFi signal but nothing works, I mean it doesn´t turn on and when I push Mode button the light of the remote turns on twice and in the screen shows the message " Remote Batttery " like charging but it doesn´t work.

 

What Could I do ?

GoPro
Posts: 9,027

Re: Remote Control doesn´t charge ( go pro heroe 3+ to go pro 5 black )

 

Hi @stoutpike58826

 

 

Please let our Support Team assist you regarding your remote. Reach out to them via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

Ej