04-20-2018 10:09 PM
When I went to charge and use it, the charging light does not come on, and I get no response if I press any of the buttons.
I have tried leaving it on the charger for a long time, long-pressing both buttons separately, and together, but there is no reaction.
04-26-2018 11:00 AM
I am sorry for any troubles caused. Kindly try these troubleshooting steps:
- Try plugging into a different power source
- Try using a secondary USB-C cable
If it's still not responding, please let our Support Team know. You may reach them via phone or chat. https://gopro.com/help/ContactUs