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Sightseer
Posts: 2

Remo problems

I have a Remo remote control that I have not used in about 4-5 months.

When I went to charge and use it, the charging light does not come on, and I get no response if I press any of the buttons.

I have tried leaving it on the charger for a long time, long-pressing both buttons separately, and together, but there is no reaction.

Any suggesitons?

Thanks,
Isaac
GoPro
Posts: 11,960

Re: Remo problems

 

Hi @chinohiguchi

 

I am sorry for any troubles caused. Kindly try these troubleshooting steps:

  • Try plugging into a different power source
  • Try using a secondary USB-C cable

If it's still not responding, please let our Support Team know. You may reach them via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej