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Tourist
Posts: 2

Remo not working out of box

[ New ]

Hello!
I bought REMO, unfortunately, it does not show signs of life!
You can not charge or turn on.
I see that not only I have this problem!
I paid quite a lot of money for something I can not use!
Please help!


Accepted Solutions
GoPro
Posts: 16,965

Re: Remo not working out of box

[ New ]

Hello @hardywave05127

 

Glad to know that your REMO has already been replaced. If this is not the case though, and you are still having trouble with it, our Support team here https://gopro.com/help/ContactUs will be able to help further. You can connect with them via call or chat. 

 

Best regards, 
Marius

View solution in original post


All Replies
GoPro
Posts: 22,051

Re: Remo not working out of box

[ New ]

 

Hi @rockyriver15260

 

Sorry for any troubles caused.

Kindly try plugging it to a different power source or try using a secondary USB-C cable.

 

If it's still the same, you may refer to the same store if this is a recent purchase.

Or you can call our Support Team to move forward with this concern.

https://gopro.com/help/ContactUs

 

Regards,

Ej

Sightseer
Posts: 1

Re: Remo not working out of box

[ New ]

I have the same issue, so with REMO I just got replaced. Noone from support side does that issue really take serious. That is really very disapointing.

GoPro
Posts: 16,965

Re: Remo not working out of box

[ New ]

Hello @hardywave05127

 

Glad to know that your REMO has already been replaced. If this is not the case though, and you are still having trouble with it, our Support team here https://gopro.com/help/ContactUs will be able to help further. You can connect with them via call or chat. 

 

Best regards, 
Marius

Tourist
Posts: 2

Re: Remo not working out of box

[ New ]
Hey!
I'm after the talks https://gopro.com/help/ContactUs Excellent conversation! The consultant knew the matter. He was very professional in answering questions. He advised on REMO
GoPro
Posts: 6,097

Re: Remo not working out of box

[ New ]

 

Glad to know that @rockyriver15260,

 

Feel free to let us know if you have other concern. 

You can also contact them.

 

Regards,

-Jay