Remo not working out of box

[rockyriver15260]

Hello!
I bought REMO, unfortunately, it does not show signs of life!
You can not charge or turn on.
I see that not only I have this problem!
I paid quite a lot of money for something I can not use!
Please help!

[mariustanya · Accepted solution]

Hello @hardywave05127, 

Glad to know that your REMO has already been replaced. If this is not the case though, and you are still having trouble with it, our Support team here https://gopro.com/help/ContactUs will be able to help further. You can connect with them via call or chat. 

Best regards, 
Marius

[aragon1006]

Hi @rockyriver15260

Sorry for any troubles caused.

Kindly try plugging it to a different power source or try using a secondary USB-C cable.

If it's still the same, you may refer to the same store if this is a recent purchase.

Or you can call our Support Team to move forward with this concern.

https://gopro.com/help/ContactUs

Regards,

Ej

[hardywave05127]

I have the same issue, so with REMO I just got replaced. Noone from support side does that issue really take serious. That is really very disapointing.

[mariustanya · Accepted solution]

Hello @hardywave05127, 

Glad to know that your REMO has already been replaced. If this is not the case though, and you are still having trouble with it, our Support team here https://gopro.com/help/ContactUs will be able to help further. You can connect with them via call or chat. 

Best regards, 
Marius

[rockyriver15260]

Hey!
I'm after the talks https://gopro.com/help/ContactUs Excellent conversation! The consultant knew the matter. He was very professional in answering questions. He advised on REMO

[graytree76514]

Glad to know that @rockyriver15260,

Feel free to let us know if you have other concern. 

You can also contact them.

Regards,

-Jay