Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
Reply
Sightseer
Posts: 1

Remo doesn't work out of the box

[ New ]

Hi,

 

I just purchased a Remo and its not working. I've followed the various suggests online using different chargers and cables, but all it does it flash a red light once and thats all. It seems like by the volumes of posts that this is a very common problem and everyone is suggesting contacting support.

 

however I've tried contacting support but I get an "Invalid Captcha. Please retry." message requesting a call back, and when I select the chat option all I get is "Sorry, all agents are helping other customers right now. Please try again later."

 

What is the best way to contact someone to get the item looked at?

GoPro
Posts: 19,608

Re: Remo doesn't work out of the box

[ New ]

Hello, @royd82. Make sure that you contact Support within the hours of operation specified in the contact page. If you continue to get the Captcha error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser.