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Tourist
Posts: 2
Accepted Solution

Remo does not work - GoPro, this is not serious at all

Hi,

 

I',m writing here to express my frustration with GoPro products that do not work. It is not the first time, that I buy a product and after some months it stops working. In this case the Remo device decided to stop working after not using it for 3 months. Basically it doesn't even light up when connecting it to the plug to charge it.

 

What a poor quality product.... You spend 100€, the minimum you expect is a product that WORKS! is that asking too much? Poor hardware design and they still pretend you to believe they are using cutting edge technology? Anyway, I've lost my patience with GoPro, and I'm going to try now this alternative camera brands like Sony or any Chinese camera. These are less expensive (so I don't feel they are tricking me by putting a price that is way too higher for its poor technology. Indeed, I don't want to image the margines of such a product, still can't believe Remo is 100€ when it is still a product that presents so many failures). And finally, I'm going to make sure that all my community stops using GoPro since this is completely unnacceptable. It is NOT possible that you buy a GoPro product and still wonder whether it is going to work after some months...etc. 

 

I've read many discussions and apparently I'm not the only one with this problem...clearly GoPro should think about changing.


Accepted Solutions
GoPro
Posts: 7,173

Re: Remo does not work - GoPro, this is not serious at all

 

Hi @danb55612

 

Please go over these steps:

  • Try plugging into a different power source
  • Try using a secondary USB-C cable

 

If the Remo is still not powering on, please reach out to our Support Team.

They are available via phone or chat.

https://gopro.com/help/ContactUs

 

 

 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 7,173

Re: Remo does not work - GoPro, this is not serious at all

 

Hi @danb55612

 

Please go over these steps:

  • Try plugging into a different power source
  • Try using a secondary USB-C cable

 

If the Remo is still not powering on, please reach out to our Support Team.

They are available via phone or chat.

https://gopro.com/help/ContactUs

 

 

 

 

Thanks!

Ej

Tourist
Posts: 2

Re: Remo does not work - GoPro, this is not serious at all

I have tried many different ones. It is unbelievable... This is so unnacceptable....

GoPro
Posts: 7,173

Re: Remo does not work - GoPro, this is not serious at all

Thanks for getting back to us @danb55612

 

Please reach out to our Support Team to move forward with this concern.

https://gopro.com/help/ContactUs 

 

Regards,

Ej