Remo Remote wont start nor charge [ New ]

[niceboost02587]

Hi

I have used my Remo remote only once 9 months ago, i tried charging its using different cables and charges but it wont charge nor start.

Please advise

[aragon1006 · Accepted solution]

Hi @niceboost02587

• Try plugging into a different power source
• Try using a secondary USB-C cable

If these troubleshooting steps will not get your Remo to charge again, please let our Support Team assist you on this. They are available via phone or chat. https://gopro.com/help/ContactUs

Best Regards,

Ej

[aragon1006 · Accepted solution]

Hi @niceboost02587

• Try plugging into a different power source
• Try using a secondary USB-C cable

If these troubleshooting steps will not get your Remo to charge again, please let our Support Team assist you on this. They are available via phone or chat. https://gopro.com/help/ContactUs

Best Regards,

Ej

[niceboost02587]

Hi Ej,

as you can see im unable to get any support as per the attached screenshot every time i try to have chat support, i believe this not available in my country (United Arab Emirates)

please advise

BR

Ayman

[aragon1006]

Hi @niceboost02587

Please take note of their opening hours (also listed on the link). You should be able to reach them during these times.

Sunday No Hours

Monday 8:00 AM to 5:00 PM

Tuesday 8:00 AM to 5:00 PM

Wednesday 8:00 AM to 5:00 PM

Thursday 8:00 AM to 5:00 PM

Friday 8:00 AM to 5:00 PM

Saturday No Hours

(GMT+01:00) Western European Summer Time (Europe/Lisbon)

Alternatively, you may call them at +44 330 808 1875.

Thanks!

Ej