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06-19-2018 01:44 PM
Remo Remote wont start nor charge
[ New ]I have used my Remo remote only once 9 months ago, i tried charging its using different cables and charges but it wont charge nor start.
Please advise
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06-20-2018 11:53 AM
Re: Remo Remote wont start nor charge
[ New ]
- Try plugging into a different power source
- Try using a secondary USB-C cable
If these troubleshooting steps will not get your Remo to charge again, please let our Support Team assist you on this. They are available via phone or chat. https://gopro.com/help/ContactUs
Best Regards,
Ej
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06-20-2018 11:53 AM
Re: Remo Remote wont start nor charge
[ New ]
- Try plugging into a different power source
- Try using a secondary USB-C cable
If these troubleshooting steps will not get your Remo to charge again, please let our Support Team assist you on this. They are available via phone or chat. https://gopro.com/help/ContactUs
Best Regards,
Ej
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07-03-2018 11:46 PM
Re: Remo Remote wont start nor charge
[ New ]Hi Ej,
as you can see im unable to get any support as per the attached screenshot every time i try to have chat support, i believe this not available in my country (United Arab Emirates)
please advise
BR
Ayman

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07-04-2018 10:41 AM
Re: Remo Remote wont start nor charge
[ New ]
Please take note of their opening hours (also listed on the link). You should be able to reach them during these times.
Sunday No Hours
Monday 8:00 AM to 5:00 PM
Tuesday 8:00 AM to 5:00 PM
Wednesday 8:00 AM to 5:00 PM
Thursday 8:00 AM to 5:00 PM
Friday 8:00 AM to 5:00 PM
Saturday No Hours
(GMT+01:00) Western European Summer Time (Europe/Lisbon)
Alternatively, you may call them at +44 330 808 1875.
Thanks!
Ej